An ihiji Rookie’s Guide To The First 10 Yards!

Posted by Michael Maniscalco in Blog. No Comments

26th October

An ihiji Rookie’s Guide To The First 10 Yards!

This is the first part of ihiji’s new Dealer Playbook, a resource kit that will help you roll out remote monitoring and support to your company and clients.

Here are a few successful approaches to use when deploying ihiji’s invision to the first 5-10 customers:

Approach a few friendly clients
Install in problem installations
Simply include it on newer installations that are under warranty

From a customer service, scheduling and financial standpoint, any of these scenarios provide an opportunity for dealers to immediately benefit from remote monitoring and support.

Our recommendation is that you start remote monitoring and support with a limited number of critical devices. This approach helps you and your customers get comfortable with the way the system works, helps you keep the initial cost down, and most importantly ensures that the most critical equipment … Read More »

How Upgrading Network Skills Can Improve Client Service

Posted by Michael Maniscalco in Blog. 1 Comment

26th October

Integrators and their clients can realize time and cost savings from enhanced understanding of network technology.

This is a post that was originally written for as an article Commercial Integrator magazine and is expanded on in an older ihiji blog post on network troubleshooting tools and recommended equipment.

As integrators migrate to business models based on service as opposed to profit margins, their command of networks becomes even more critical.

IP control systems, Wi-Fi-based touch panels and content delivery via the network are becoming standard. Clients demand the latest and greatest, and expect it to function as it did on day one. To keep up with that demand, integrators must keep up with networking tools and technologies.

To ensure the customer experience is not compromised due to equipment malfunction or failure, integrators must utilize the power of network technology and incorporate advanced diagnostics into … Read More »

ihiji invision Wins Second Consecutive CE Pro Best Electronic Systems Technologies (BEST) Award for Managed/Remote Services

Posted by Michael Maniscalco in ihiji in the Press. No Comments

24th October

Austin, TX – October 20, 2011 – ihiji is proud to announce that its monitoring and support product, invision, was selected by CE Pro Magazine as the winner of the 2011 CE Pro Best Electronic Systems Technologies (BEST) Award in the Managed/Remote Services category. The award is an exceptional distinction for the company as it is the second year in a row that invision has won this prestigious title.


The winners of the CE Pro BEST Awards were chosen by a panel of industry experts, integrators, and by the editors of CE Pro and Electronic House magazines. Over 200 entries were received, each judged on innovation, functionality, competitive advantage, and benefit to the installer. The winning entries represent an exclusive group of products deemed by the industry as the most noteworthy for 2011.


“It is a true honor for us to receive … Read More »

ihiji Expands; Appoints Additional Independent Sales Representative Organizations

Posted by Michael Maniscalco in Company News, ihiji in the Press. No Comments

3rd October

Cloud-Based Remote Network Monitoring and Service Support Solution invision Now Available in US and Canada

Ease Of Implementation and Unequalled Breadth of Offering is Catalyst for Expansion and Growth

Austin, TX – October 3, 2011 – ihiji, creator of the award-winning cloud-based remote monitoring and support system invision, today announces the recent appointment of several independent sales representation firms to execute the company’s strategic growth initiatives in the US and Canada.

Advancing ihiji’s mission to simplify remote monitoring and support services for dealers of any size and scope, the sales rep firms act as an extension of the company providing needed territory support. Serving as educators and facilitators, ihiji invision reps assist dealers with successfully implementing and deploying remote monitoring and support tools, as well as creating more profitable and efficient service organizations through the implementation of service contracts.

To further support and foster … Read More »