Residential Systems: How ihiji’s IT Beta May Benefit Others

Posted by Michael Maniscalco in Uncategorized. No Comments

26th April

This article appears on the Residential Systems Magazine Blog and was first published by Jeremy Glowacki on April 25th, 2012

It’s great when a new product release excites a manufacturer’s dealer base. Things can get weird, however, when that manufacturer has to inform interested dealers that a certain product wasn’t meant for them.

It doesn’t happen often, but ihiji experienced that exact scenario recently when it launched a new private beta program intended for IT professionals and VARs (value-added resellers) rather than its traditional residential AV integrator dealer base. Although the new product is based on the same cloud-based architecture as the company’s well-established residential remote monitoring and management (RMM) product, called invision, this new network management solution is going to have added complexity and “details exposed” that aren’t necessarily useful to the average AV integrator, ihiji VP of technical operations … Read More »


ihiji Network Management as-a-Service Platform Created for IT Professionals Now in Private Beta

Posted by Michael Maniscalco in Company News. No Comments

19th April

Press Release – For Immediate Distribution

ihiji Network Management as-a-Service Platform Created for  IT Professionals Now in Private Beta

ihiji’s cloud-based Remote Monitoring and Management solution lowers a company’s capital and operating expenditures, increases productivity, and improves profit margins by minimizing equipment and network outages.  

 Austin, TX – April 19, 2012 – ihiji announces today that the company is in private beta with a next generation platform for Network Management as-a-Service (NMaaS), created for IT Professionals and VARs (Value Added Resellers). Based on the same cloud-based architecture as the Company’s award-winning residential Remote Monitoring and Management (RMM) product, ihiji invision, the Network Management solution lowers a company’s capital and operating expenditures, increases productivity, and improves profit margins by minimizing equipment and network outages.

ihiji’s NMaaS platform provides real and effective management solutions. When in use, IT Professionals receive alerts regarding equipment status, making … Read More »


Residential Systems: Service Contracts vs. Warranties: The Difference and Why it Matters

Posted by Michael Maniscalco in Blog, ihiji in the Press. No Comments

14th April

This article appears in the April 2012 issue of Residential Systems Magazine and was written by Michael Maniscalco is ihiji co-founder and vice president of technical operations. He is also the instructor for the CEDIA University course, Service Contracts with Teeth: How to Create and Sell Service Contracts to Build Your Business.

In my experience teaching system integrators how to structure and realize the benefits of service contracts for CEDIA University, one topic that typically receives a lot of attention is the difference between service contracts and extended warranties, and how manufacturer policies ultimately affect service contract offerings.

To start, let us first define and clarify the differences between a service contract and an extended warranty.

Dealers that sell electronics, appliances, automobiles, and many other products typically offer extended warranties. They act like an insurance policy and serve to extend the manufacturer’s warranty … Read More »


Custom Retailer IPIQ : The Internet of Things

Posted by Michael Maniscalco in Blog, ihiji in the Press. No Comments

13th April

Improve the collective knowledge of the industry by educating yourself

This article recently appeared in Custom Retailer Magazine in April 2012 and was written by Michael Maniscalco, VP of Technology for ihiji.

One can’t help but notice the growth of network-connected systems influencing our industry. A popular example is the Nest Thermostat. While it is an innovative new product that many consider to be a DIY solution, it is also one that a surprising number of integrators are embracing.

Consumers are taking notice, and just yesterday an entrepreneur in Austin came to me asking, “Hey Mike , have you heard of these new temperature sensors from IBM that they use in data centers to allow them to monitor the temperature of individual servers and the environment around them? They’re only a few dollars a piece and I think they’d be great for home … Read More »


HomeToys: Proactive AV and Home Automation Monitoring

Posted by Michael Maniscalco in ihiji in the Press. No Comments

10th April

This article recently appeared in HomeToys eMagazine in April 2012.

Break fix is perhaps the worst service model a custom installer can employ. An inexpensive pro-active monitoring system can be an installer’s best friend.

ihiji, a company based in Austin, TX produces a product, named “invision”, which could easily be described as a custom installer’s best friend. ihiji invision, which launched in 2009, is a cloud-based remote monitoring and support solution that is typically sold by integrators to end-users as part of an annual service agreement. With reducing margins and increasing costs, it’s more important than ever to reduce operating costs while maintaining (or, better yet, improving) customer service. The system allows custom integrators to receive alerts for equipment malfunctions, diagnose issues, and repair problems remotely, making it easier than ever to manage their customers’ installations and maintain the most reliable systems … Read More »


ihiji invision Cloud-Based Remote Monitoring and Support System Features APC Power Management Functionality; INV-APP-500 Network Appliance Now Available Through APC

Posted by Michael Maniscalco in Company News, ihiji in the Press. No Comments

4th April

Cloud-Based Remote Monitoring and Support Solution for Power Conditioning Products Enhances AV Systems’ Performance, Protects Equipment, and Conserves Energy

Austin, TX – April 3, 2012 – ihiji announces today that APC by Schneider Electric, a global leader in integrated critical power and cooling services, has begun shipping the ihiji invision INV-APP-500 network appliance as part of a reseller agreement that was formed last year. Furthermore, APC’s lineup of IP-enabled power conditioning products are now certified as ihiji invision Ready™, providing APC dealers an innovative combination of best-in-class power and surge protection plus simple and cost effective cloud-based remote power management solutions.

Under the new partnership, APC is offering a wide range of products that are compatible with the ihiji invision remote monitoring and support system. APC Smart-UPS®, Rack PDUs, S20BLK, and the new G50NETB power conditioner contain the functionality for near … Read More »