Sorry, but integrators cannot decide ‘at will’ to just terminate a service or alarm monitoring contract with an unruly client. But there are other options you can take for ‘pain-in-the-butt’ customers under a service contract. Every integrator has had an unruly client that you just want to get rid of. But as integrators move toward developing more recurring monthly revenue (RMR), they will find that it’s a lot easier to

Security dealers reveal that they shut down their installation departments completely during the recession and lived just on recurring monthly revenue (RMR) until the economy picked up again. What if a custom installation company didn’t do any installations? Impossible, right? Not for some security companies apparently during the recession. At the recent ISC East event in New York City, Jorge Hevia, national marketing and sales manager for Napco Security, told

IHS Research touts a goal of 50 percent recurring monthly revenue (RMR) for security integration companies in the next year. But is it possible? What if a custom installation company didn’t do any installations? Impossible, right? Not for some security companies apparently during the recession. Security dealers reveal that they survived solely on recurring monthly revenue (RMR) during the recession. At the recent ISC East event in New York City,