The truth of the matter is, a lot of businesses have learned to work with the daily complications, angry customers, and unexpected costs that come with servicing clients. Many simply don’t have the time or resources to fix these common occurrences. While you can always attempt to hire more help and spend additional time and money to resolve these issues, ihiji has a different idea for you to consider.
Here at ihiji, it has always been about simplification. We don’t believe in letting the accidents happen and trying to control the damage afterwards. Our network management system is based on our desire to help you act proactively by fixing the problems before the angry customer calls. Cloud-based, remotely accessible and zero maintenance, ihiji’s network management system invision aims to simplify your life by cutting down the complications.
But to … Read More »
New ihiji ConnectNinja Simplifies Secure Remote Network Access and Eliminates the Need for VPN or Unsecure Port Forwards
Technology integrators and IT professionals immediately benefit from the new remote access features
AUSTIN, TX and DENVER, CO (CEDIA Expo booth #3459) – September 25, 2013 – ihiji, a global leader in remote network management, today announced the release of a new feature enhancement called ConnectNinja. Available now, ConnectNinja allows authorized network technicians simple and secure remote access to troubleshoot and configure their client’s devices and networks through the ihiji invision web portal. ihiji invision, a cloud-based remote network management system, simplifies the work of IT Professionals and technology integrators worldwide. Utilizing an intuitive central dashboard, ihiji invision users can detect, diagnose and resolve network issues, saving the time and cost of troubleshooting or rolling a truck.
With ihiji ConnectNinja, users can now resolve more complex issues by accessing devices through the invision portal without the need for VPNs or … Read More »
Award-winning ihiji invision system extensively updated to provide expanded remote network monitoring and management capabilities
AUSTIN, TX and DENVER, CO (CEDIA Expo booth #3459) – September 25, 2013 – ihiji announced today the addition of nearly 100 new features to its award winning cloud-based remote network monitoring and management system, ihiji invision. These extensive additions and enhancements provide even more valuable resources to technology integrators and IT professionals, further assisting them in improving efficiencies and creating a sustainable stream of recurring revenue. The newly increased versatility of the ihiji invision system facilitates remote management, monitoring and maintenance capabilities of an even wider variety of technologies deployed in the field than ever before.
Several of ihiji’s newest features will be showcased at the 2013 CEDIA Expo in Denver, Colo., from September 26 to 28. Included are ihiji invision’s expanded IT support tools … Read More »
We ihijians love our craft beer. We love it so much it made our CEDIA Expo video #DontNotGo. One of the best things about having CEDIA Expo back in Denver is getting to enjoy some of the town while you are there. So, we wanted to share some recommendations on good beer in Denver so that you can enjoy some cold local suds as well.
Here’s our list (in no particular order):
Artisian wild, funky and sour beers! You’re not going to find your typical big IPA but this is one you don’t want to miss. A beer nerd’s delight.
Great Divide Brewing Company serves big, strong and delicious beers around the country. They have a nice little tap room just a short walk from the trade show floor where you can find it fresh!
A cool little brewery founded by … Read More »
ihiji Client Care Program is a Finalist in the CEDIA 2013 Manufacturers’ Excellence Awards for Best New Product Category
Winning products and companies to be announced on Friday, September 27 at CEDIA Expo 2013
AUSTIN, TX – September 18, 2013 — ihiji, creator of the award winning invision remote monitoring and management solution, announces today that the Company’s new Client Care Plan
There are many reasons to be excited for CEDIA Expo 2013. ihiji’s Client Care Plan is a FINALIST for the CEDIA Best New Product Award! ihiji will be showing new features as well as highlighting the over 100 changes we’ve made to invision since Expo 2012. The return to Denver is definitely one. The chance to reconnect with friends, peers and vendors is another. Educational opportunities are aplenty. There are so many reasons that we created this awesome video – CEDIA Expo 2013 – Don’t Not Go!
On a more serious note we wanted to highlight a few things you can’t miss at Expo this year.
ihiji invision at Booth #3459 – mind blowing new features will be announced!
ihiji’s Client Care Plan – Finalist for CEDIA’s Best New Product Award
CEDIA’s Networking Specialist Certificate
CEDIA’s Network Training … Read More »
That’s right, ihiji, the company who created the Client Care Plan and CEDIA Service Contract courses just said DO NOT SELL SERVICE CONTRACTS!
It is difficult selling a service contract, this is something we know. Clients shy when they see the word “contract” given the negative connotation associated with it. Our new recommendation is that you begin presenting it as a Client Care Plan. This eases your customers into the idea and gives you an opportunity to talk to them about the value and importance of ongoing service.
The value and benefit of the services offered in a Client Care Plan may be clear to you as a dealer but may not be clear to your customer. We also know that creating a Client Care Plan isn’t easy. Taking a structured approach to both creating and selling these packages is the … Read More »
Client Care Plan from ihiji Enables New Service Offerings Which Provide Recurring Revenue Opportunities and Increase Service Profitability for Installations of All Sizes
Proactive annual service plans can now be offered for as little as a few hundred dollars per year
Austin, TX – June 16, 2013 – ihiji, creator of the award winning invision remote monitoring and management solution, is announcing the launch of a new Client Care Plan today. A package of templates which provide dealers a complete roadmap for the successful creation and sale of service contracts, the Client Care Program is a turnkey guide complete with step-by-step instructions, pricing calculators, customer facing collateral, sales training and more. This highly valuable program allows dealers to quickly and effortlessly offer service contracts or annual preventative maintenance programs to their clients.
Essentially a proactive and preventative maintenance agreement, the Client Care Plan results in higher customer satisfaction, more reliable systems, and a much sought after recurring revenue stream. By utilizing the ihiji package, a … Read More »
This is a guest blog written by Michael Maniscalco of ihiji for CE Pro Magazine. The original article can be found on CE Pro’s website.
What are the most vital components and processes that integrators need to monitor remotely in a client’s home network?
Many integrators now offer remote network monitoring and management as a base tier of client care programs. By establishing these service programs, integrators are setting themselves up to “own” the network, ensuring the core of today’s integrated system is functioning properly.
This service leads to better performance, increased reliability, cost savings for the customer, and increased efficiency for the integrator.
Curious about what these remote network management packages actually do? In terms of systems monitoring and alerting, here are the 16 key processes and components that should be monitored.
The basics of network monitoring include automated processes that verify:
Internet … Read More »
New ihiji and SnapAV Partnership enables dealers to detect, diagnose and resolve issues with simple one-click reboots of WattBox™ IP power outlets from any mobile or desktop web browser
Combined functionality cited as having the potential to end costly and cumbersome service calls
Austin, TX – March 11, 2013 – ihiji and SnapAV have partnered to provide simplified cloud-based power management of SnapAV WattBox™ IP products using ihiji’s NetNinja suite within the ihiji invision web portal. This immediately benefits both ihiji and SnapAV’s dealers by providing simple and secure access to all of their WattBox installations from a centralized invision dashboard. Consolidating this data eliminates the need to incorporate multiple remote monitoring systems to gain insight into the health and wellbeing of a growing assortment of connected devices. Dealers can now manage power, network, and control system devices from SnapAV and other … Read More »