Hint – it’s not what you think … I’ve been personally involved with recurring revenue around the smart home for more than a decade, and over that time have continued to learn not only what makes dealers successful, but where they consistently struggle. Believe it or not, the biggest hurdle is actually not the hardest to conquer — you simply need to get out of your own way! Granted, there

Full article written by Evan Marty of Ihiji was originally published in Residential Systems Magazine in April 2017 This system sucks!” Those were the actual words that came from the other room when my wife was trying to watch a show that she had recorded. As integrators, we often subject our families to all kinds of experimental setups, demo gear, or incomplete installs. In my case, at that current time, I had nothing

Our goal at Ihiji is to provide services, solutions, and knowledge to help dealers create customers for life. How do you create a customer for life? We began the journey of learning what this took when we ran our integration company in South Florida. More importantly, over the past 7 years of running Ihiji, we have learned the secrets that makes an integration business thrive through stronger customer service and

Ihiji takes home the gold in CE Pro Quest for Quality Awards in completely new category Austin, TX (April 10, 2017) — Ihiji, the leading provider of remote technology solutions for integrators since 2009, has been recognized for outstanding achievement for its Recurring Monthly Revenue Support program, receiving a 2017 CE Pro Quest for Quality Gold Award. The category of support for Recurring Monthly Revenue programs was introduced just this

New York-based Cyber Technologies streamlines trouble ticket tracking, simplifies billing, and enhances customer service using Ihiji Invision and ServiceManager. “We’ve been using Ihiji Invision to monitor and manage systems remotely for a couple of years, now, and I wish we had started it sooner.” – Kevin Hourihan Cyber Technologies, a Hopewell Junction, NY, systems integration firm serving businesses and consumers in the New York Tri-state area, is no stranger to recurring

Full article written by Ihiji’s Michael Maniscalco was originally published in Technology Integrator Magazine in March 2017 Duct tape will fix a leaky pipe, but when you call a plumber do they just wrap up the pipe and go on their way? You could have done that yourself. You call a professional for a permanent fix. Likewise, performing a simple reboot fixes your technology customer’s problem in the moment. But it’s really

Originally Published in CE Pro Magazine in February 2017 and written by Michael Maniscalco of Ihiji “Food, water, shelter, Wi-Fi. They’re basic human rights. When the Internet goes down, that’s when $%#@ gets dark.”  That is a quote from a great commercial by Wi-Fi startup Luma. It stars the actor, Internet celebrity, and meme hero formerly known as the “Most Interesting Man in the World.” Take a minute and watch

Full article written by Ihiji’s Michael Maniscalco was originally published in Technology Integrator Magazine in February 2017 Tips to help home technology professionals find the RSM that’s right for their business. Consumers today demand a seamless technology experience, where all their smart home devices and network systems work as they should when they should. A Remote Systems Management (RSM) platform can help home technology professionals deliver that level of service–while saving money

Original article published in Residential Systems Magazine in February 2017 and written by Michael Maniscalco of Ihij CES 2017 was packed with new networking options. Manufacturers large and small showcased mesh networks. New networks were touted to be more secure. Tech startups, traditional networking companies, and old-guard antivirus software developers shared the latest in network and security innovations. With all the options available today, it’s more difficult than ever to

Ihiji was launched in 2009 and since that time the company, solutions and business models have evolved quite a bit. This quick article is designed to clarify many questions you and your team might have about Ihiji Invision. So let’s hit the reset button and debunk some common myths about Ihiji! Myth #1: Ihiji is expensive When we started Ihiji in 2009, the solution was indeed expensive at $3,450 per