Ihiji Takes Unique Approach To Conveying Client Value of Remote Systems Management and Service Plans with New Client Facing Report Capabilities AUSTIN, TX, USA – July 25, 2017 — Ihiji, the leading provider of remote technology solutions for integrators since 2009, announces a new, client-facing report feature designed to help dealers convey the value of remote systems management and their service offerings to clients. The new client-facing reporting within Ihiji

As an Ihiji VIP, Russound Makes it Easy for Customers to Identify and Solve Potential Issues Before They Hatch, Without Putting a Truck on the Road AUSTIN, TX, USA – JULY 18, 2017 — Ihiji, the leading provider of remote technology solutions for integrators since 2009, is pleased to announce that Russound has officially joined the Ihiji Vendor Insights Program (VIP). A leading manufacturer of innovative products that sound great,

Six years in the making, Ihiji becomes the first in the industry to integrate with Savant controllers AUSTIN, TX, USA – July 5, 2017 — Ihiji, the leading provider of remote technology solutions for integrators since 2009, announces industry-first support for the Savant Pro Host line of smart home control products. Now, the new Ihiji APP-750 Network Appliance and Ihiji Invision software seamlessly integrate with Savant controllers, providing dealers with

Hint – it’s not what you think … I’ve been personally involved with recurring revenue around the smart home for more than a decade, and over that time have continued to learn not only what makes dealers successful, but where they consistently struggle. Believe it or not, the biggest hurdle is actually not the hardest to conquer — you simply need to get out of your own way! Granted, there

Full article written by Evan Marty of Ihiji was originally published in Residential Systems Magazine in April 2017 This system sucks!” Those were the actual words that came from the other room when my wife was trying to watch a show that she had recorded. As integrators, we often subject our families to all kinds of experimental setups, demo gear, or incomplete installs. In my case, at that current time, I had nothing

Our goal at Ihiji is to provide services, solutions, and knowledge to help dealers create customers for life. How do you create a customer for life? We began the journey of learning what this took when we ran our integration company in South Florida. More importantly, over the past 7 years of running Ihiji, we have learned the secrets that makes an integration business thrive through stronger customer service and

Ihiji takes home the gold in CE Pro Quest for Quality Awards in completely new category Austin, TX (April 10, 2017) — Ihiji, the leading provider of remote technology solutions for integrators since 2009, has been recognized for outstanding achievement for its Recurring Monthly Revenue Support program, receiving a 2017 CE Pro Quest for Quality Gold Award. The category of support for Recurring Monthly Revenue programs was introduced just this

New York-based Cyber Technologies streamlines trouble ticket tracking, simplifies billing, and enhances customer service using Ihiji Invision and ServiceManager. “We’ve been using Ihiji Invision to monitor and manage systems remotely for a couple of years, now, and I wish we had started it sooner.” – Kevin Hourihan Cyber Technologies, a Hopewell Junction, NY, systems integration firm serving businesses and consumers in the New York Tri-state area, is no stranger to recurring

Full article written by Ihiji’s Michael Maniscalco was originally published in Technology Integrator Magazine in March 2017 Duct tape will fix a leaky pipe, but when you call a plumber do they just wrap up the pipe and go on their way? You could have done that yourself. You call a professional for a permanent fix. Likewise, performing a simple reboot fixes your technology customer’s problem in the moment. But it’s really

Originally Published in CE Pro Magazine in February 2017 and written by Michael Maniscalco of Ihiji “Food, water, shelter, Wi-Fi. They’re basic human rights. When the Internet goes down, that’s when $%#@ gets dark.”  That is a quote from a great commercial by Wi-Fi startup Luma. It stars the actor, Internet celebrity, and meme hero formerly known as the “Most Interesting Man in the World.” Take a minute and watch