Dealer Q & A
Equipped For Success: Dealers’ Frequently Asked Questions and Answers
Choosing and implementing a monitoring and support solution for your integration business is an important decision. To help clarify some of the confusion and ensure you are making informed decisions we have developed the following list of questions that you should be asking when evaluating these solutions as well as some insight into answering each of these questions.
Dealer Questions and Answers
Since invision is a cloud based solution you are able to log in through a single portal with one user name and password to access and manage all of your client installations. It was designed with scalability and successful implementation in mind, which allows for significant time savings whenever a change needs to be made at one or more client sites.
To the contrary, non cloud-based systems require each client site to be maintained separately and independently, meaning that in order to make changes those systems would require logging in to each client site and making the same changes over and over again until all have been updated. This is an outdated, inefficient and ineffective way to accomplish a simple task, and as such limits the true benefit of remote monitoring services.
Is the shift to cloud computing by companies like Amazon, Apple, Google, Microsoft and Netflix only a fad or is it a trend for future success?
The limitations of client-server architecture that peaked in the 1990’s has led to a massive shift in the way that computing power is distributed globally. The cloud is most certainly not a fad, it is the future of computing.
Here at ihiji, we firmly believe that the future resides in the cloud and our team has been committed to a secure and ultra-reliable cloud architecture since we began designing invision back in 2005.
For dealers, the benefits and convenience of a cloud-based system are undeniable, providing the following and more:
- low maintenance
- limited configuration management
- distributed performance for scalability
- global accessibility
- low cost
- automated backups
Is there really a need to manage all IP power products from a unified management and support interface?
Of course there is! The invision solution was designed for the Custom Integrator and understands that a single manufacturer does not always fit the needs of each and every client. That’s why you carry different brands and provide different solutions.
To better serve your needs, ihiji not only provides power control but the power of cloud based power control to all of your IP-enabled power management devices including APC, Dataprobe, Furman, MinuteMan, Panamax, PS Audio, and Tripp Lite. Our cloud based power control focuses on standardizing the user interface regardless of manufacturer and model, simplifying the configuration of power devices with drag and drop assignment, and streamlining the process for reboots so that you no longer have to use multiple manufacturer tools, rename outlets or document plugs on equipment.
ihiji is dedicated to delivering simple solutions that address complex challenges, and invision was designed to be just that.
Updates are automatically installed, which means no field updates, no firmware or software updates.
By eliminating many complex and unnecessary functions found in commercial or enterprise-grade monitoring tools, invision makes it easy for less technical staff to configure and use the system. This provides an opportunity for dealers to use their staff more efficiently, so more time is spent on billable hours, rather than in-house systems maintenance.
Unequivocally, Yes! You see, ihiji has always been committed to the CEDIA channel. Actively involved as educators and innovators, our mission is to help dealers improve their bottom line.
Times have changed, and so has the Custom Installation industry. Today, it is no longer only about selling boxes, it is about service and quickly embracing an evolving technical environment and it will require dealers to differentiate themselves by the services you’re able to provide.
We see a paradigm shift happening in the industry that is very similar to that which the auto industry or IT industry has already experienced. Service agreements are now established with clients, allowing for proactive systems maintenance and providing a defensible presence in the home (or office or client location?). Deviations and outages are dramatically reduced and customer service metrics are vastly improved.
Creating sustainable service and recurring business models serve a multifaceted purpose: creating a healthy recurring revenue stream, strengthening client relationships and building a uniquely differentiated product and service portfolio.
Keeping it simple, ihiji provides dealers low cost options that can easily be absorbed and justified over multiple years, without needing to change their model or implement a service contract strategy.
Want to learn more? ihiji is working with CEDIA to create a CEDIA University service contract course, which we hope to execute soon. In the meantime, you can learn more about selling service contracts by clicking here. Tweet a message to @ihiji or send us a Facebook message and we will email you the password.
Why would I not use the IT software behind some of the other industry tools and develop my own solution?
Scope and scale, for starters. ihiji is perplexed as to why any integration company would pay a company to re-brand or serve as a 3rd party broker of available IT resources. Having been integrators ourselves, we tried and trialed the available IT solutions only to find that each fell short of our needs and ultimately provided only added expense and overhead, not the solution that was touted.
ihiji’s value is clearly demonstrated by the design and implementation of its user interfaces, and by the unequalled support provided by a team dedicated to the channel and the continuous development of simple and intelligent solutions.
If the employee who managed our servers leaves our company for any reason will I have to go back to EVERY existing installation and manually change the configuration one by one?
Not with the ihiji invision solution. Dealers can easily make administrative changes, propagating all associated installations with only a few clicks. It’s quick and easy, which is how it should be. We prefer to make things simple.
However, using remote servers as a part of your monitoring solution means you have to log into each and every installation, updating profiles, changing passwords and settings. This could take a considerable amount of time, depending on the number of installations in the field and the resources available within your company to make it happen. When time is of the essence, which it often is when an employee leaves, the last thing you need is an involved process to remove their credentials. Imagine the security breach that is possible and the negative effects one would have on your business. It could be catastrophic.
Ihiji believes that updates, upgrades and changes to the configuration of the monitoring solution should be simple to execute and implement, such as it is with invision.