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ihiji Ships Category Changing, Low-Cost, and Energy Efficient Remote Network Monitoring Appliance Jan 31
ihiji Ships Category Changing, Low-Cost, and Energy Efficient Remote Network Monitoring Appliance
- At $200, the new INV-APP-500 is the industry’s lowest cost remote monitoring appliance
- Simple and easy to deploy – field installation takes only minutes
- New low cost service model starts at no annual fee
- Enables remote power management via the cloud for existing IP-based power products
- Cost efficient way to own a customer’s network – large or small
Austin, TX – January 31, 2012, – ihiji, creator of the award-winning cloud-based remote monitoring and support system invision, has begun shipping the new and much-anticipated INV-APP-500. This low-cost and energy-efficient remote monitoring hardware appliance is destined to be the industry standard for installations large and small.
The INV-APP-500 boasts a game-changing starting price of $200 and is sold as part of the ihiji invision solution. When implemented, dealers are able to further reduce remote servicing costs while simultaneously increasing system reliability, thereby earning recurring revenue and maximizing operating efficiencies. Furthermore, in contrast to competitive solutions, ihiji’s annual services have been greatly reduced, and the first monitoring tier is free. This enables dealers to deploy an appliance on virtually every installation. Therefore, authorized ihiji dealers are now able to offer both hardware and the first year of service for as low as $200, which is easily recouped by avoiding just one truck roll.
The end-user benefit is equally impressive. ihiji’s low-power appliance INV-APP-500 can deliver a remarkable $700 in annual energy cost savings per location, when compared with traditional in-home server scenarios.
“With the introduction of our new INV-APP-500 appliance, dealers are able to implement robust and reliable remote monitoring and support services for a fraction of the price,” according to ihiji VP of technical operations, Michael Maniscalco. “Our goal is to enable dealers to own their customers’ network and doing so requires remote management. With ihiji invision’s cloud-based architecture, all of the heavy lifting is done on our servers, meaning dealers do not sacrifice features or reliability with the new low-cost appliance. Utilizing cloud services, dealers can offer the most reliable monitoring and support solutions available while keeping the costs of entry and ongoing maintenance as low as possible. We believe this approach to the category is more than a trend. It’s an emerging industry standard.”
invision is the only cloud based monitoring solution built specifically for custom dealers and designed to simplify remote management. It also avoids the high costs and complexities associated with traditional IT-focused monitoring solutions. Developed and maintained entirely in-house by ihiji’s software engineering team, invision has been frequently lauded by dealers as being both the most robust and the most easy-to-use solution available, providing “profound benefits”.
To join the ihiji invision community, or to learn more about establishing business-stabilizing proactive recurring revenue streams and improved customer loyalty, please email info@ihiji.com or call (512) 538-0520.
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Residential Systems Magazine ihiji Editorial: “Selling Service Contracts with Teeth” Jan 6
The number-one complaint from integrators who are successfully selling service contracts has been that they waited too long to start selling them. As technology continues to evolve at a manic pace, it is up to you to find effective ways to service each of the components you install and integrate in order to ensure reliable performance. Service contracts provide not only the means to secure an ongoing relationship with your client, but they also proactively protect their investment.
Some of your clients will immediately embrace your service contract option, some will ask for changes, and others will pass altogether. This is normal and to be expected as one single package will rarely meet the needs of all clients. Learn from the feedback received during the sales process, and then tweak your offering accordingly.
At First, Start Small. A basic service contract is relatively simple to put together, and can include a simple checklist of items that can save you time and money while providing real value to your customers. Some examples for this could include services such as an annual twohour inspection and basic calibration, an hour of firmware upgrades, a VIP call in line, access to remote support and service, or a basic remote monitoring solution. Once established, you can gather feedback from clients and utilize it to build a more robust service contract over time.
Know Your Service Costs. Even a basic service contract structure requires a thorough understanding of associated service costs, which is a healthy exercise for any organization to go through. Once costs have been determined, you can establish the services you intend to offer, and calculate your desired margin and the prices you will need to charge for each service tier. It is not uncommon for an integrator’s base service contract program to be based on a fixed price while their higher-end contract is based on a percentage of the total system package price.
Create a Name for Your Contract. Not surprisingly, titles are important. Thus, many integrators have found that they have had greater adoption rates when calling the service or maintenance contract something similar to a “Preferred Client Care Program.” This provides the client with a sense of protection and security. Be careful, however, not to employ excessive fear tactics. Instead, simply illustrate the benefits and costs savings, and you will have far greater success.
Marketing, Training, and Roll Out. Finally, create compelling marketing material, train your sales staff, and roll out the program to your customers. Be sure to present these new services to your previous customers and those with whom you have not interacted with recently. Review the equipment they have, make suggestions for upgrades, and perhaps add remote monitoring and support that provides insight into the connected equipment’s health and status. Take advantage of the opportunity to show them something new, to assist them with any issues they may be experiencing, and create a new transaction. Show your customers that you care, and you may be pleasantly surprised by their reactions.
Michael Maniscalco (info@ihiji.com), ihiji co-founder and vice president of technical operations, served as one of the principal architects of invision, the company’s cloudbased real-time remote systems monitoring and support solution.
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ihiji’s Director of Sales and Business Development Awarded Custom Retailer Magazine Young Turk Award Jan 5
ihiji Director of Sales and Business Development, Seth Rubenstein, was recently named to Custom Retailer Magazine’s annual Young Turks of Custom Electronics list. Seth is a prime example of fresh minds creating a “next generation” approach to the sale and implementation of commonly needed and often-overlooked software solutions.
Establishing a firm basis for his future success, Seth received his Bachelor of Arts with a Major in Black Studies, from the University of California at Santa Barbara in 1994. He then went on to receive a Master of Education with Advanced Study in Counselor Education from Pennsylvania State University in 1997.
Prior to joining ihiji Seth served as Sales Director for D-Tools, where he managed the sale of software and services to more than 2500 accounts in North America alone. There, he implemented a recurring revenue model, effectively raised predictable cash flow, and achieved status as the top sales performer.
Since joining ihiji during the summer of 2011 as Director of Sales and Business Development, Seth has been instrumental in providing ESC’s the proper knowledge and education required to be successful in the Remote Monitoring and Support category.
Volunteering his time and energy for the betterment of our industry, Seth has held concurrent appointments for over five years, including a recent term as Chairman of CEDIA University’s College of Customer Relations, and as Vice-Chair of the highly impactful CEDIA Management Conference. In 2008, he was honored as CEDIA’s Manufacturer Volunteer of the Year and remains committed to initiatives that continuously raise the stature and prosperity of the entire ESC community.
Contribution to the company:
As a relatively new member of the team, Seth has focused his energies on increasing the industry’s awareness and adoption of the ihiji invision solution. Advocating and educating, he provides dealers the expertise to handle the transition from a reactive break-fix service model to a proactive and more efficient service approach.Seth’s masterful relationship building skills and client-centric consultative sales approach enable him to provide extensive education and support to dealers, bolstering their knowledge base, and establishing a strong foundation of success for each firm in the Remote Monitoring and Support category.
Utilizing his extensive experience selling enterprise software solutions, Rubenstein interacts with and educates CEDIA dealers worldwide, working tirelessly to promote a positive and holistic development of the industry and Electronics Systems Contractors alike.
Contact Information
Seth Rubenstein phone: 512.538.0520
Seth Rubenstein e-mail: seth@ihiji.comClick to see the entire 2012 Custom Retailer Magazine’s Young Turks edition.
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ihiji Custom Retailer Article: “Our Converging World: Owning The Home Network” Dec 21
So, here I am… sitting at my desk, writing this on my laptop, connected to the world via a wireless network, using Google docs, listening to Internet radio, taking phone calls on a Voice over IP (VOIP) phone, and essentially living in a state of complete connectivity. Unbelievably, this level of connectivity (while perhaps excessive for some) will soon mimic that of your typical client. It is already happening and will quickly become the new normal.
You see, the home of the future is destined to be fully connected. We’re already seeing it happen with smart appliances, which are entering the mainstream market as we speak. Society will rely on this constant connectivity more and more, and companies just like yours will be necessary to maintain all of the pieces and parts that ultimately make up the home network. In case you are wondering, this spells nothing but opportunity. However, you, the electronics systems integrator, must ensure that your IPIQ is up to par so that you can properly manage your client’s needs, now and into the future.
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CEDIA Announces 2012 – 2013 Leadership – ihiji’s Seth Rubenstein To Join Board of Directors Dec 20
For Immediate Release
December 13 , 2011Media Contact:
Jamie Riley
CEDIA
317.328.4336 ext. 119
jriley@cedia.orgCEDIA Announces 2012 – 2013 Leadership
INDIANAPOLIS (December 13, 2011) — The Custom Electronic Design & Installation Association (CEDIA) has announced the 2012 volunteer Executive Committee and Board of Directors. The volunteer leadership will be responsible for guiding the association’s strategic initiatives for the 2012 – 2013 term. Two Directors were voted in by CEDIA members and one Director was appointed by the current Board of Directors. The term will run from January 1, 2012 to December 31, 2013.
Executive Committee
Chairman
Federico Bausone
Multisistemas BVC Sa de Cv
San Pedro Garza García, Nuevo León, MexicoVice Chairman
Larry Pexton
Triad Speakers ~FM~
Portland, ORSecretary
Buzz Delano
Delano Associates
San Clemente, CATreasurer
Gordon van Zuiden
cyberManor
Los Gatos, CAImmediate Past Chairman
Randy Stearns
Engineered Environments
Alameda, CADirectors
Michael Creeden
M&R Digital Innovations, Inc.
Spring Grove, ILDennis Erskine
Erskine Group
Symrna,GAMark Hoffenberg *NEW
AudioVisions
Ladera Ranch, CARichard Millson *NEW
Millson Technologies, Inc.
Vancouver, BCSeth Rubenstein *NEW
Ihiji, inc.
Symrna,GAPeter Shipp
ZIO Group, LLC
Winter Park, FLBill Skaer
Eric Grundelman’s Cool AV ~FM~
Mesquite, TXJohn Stiernberg
Stiernberg Consulting
Sherman Oaks, CAImages of each board member are available for media purposes. Contact press@cedia.org for more information.
About CEDIA
CEDIA is an international trade association of companies that specialize in designing and installing electronic systems for the home. The association was founded in September 1989 and has more than 3,500 member companies worldwide. CEDIA members are established and insured businesses with bona fide qualifications and experience in this specialized field. For more information on CEDIA, visit the association’s website at www.cedia.org.
Follow @CEDIA on Twitter, find us on Facebook at www.facebook.com/CEDIA.Region2, or join the CEDIA group on LinkedIn.
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An ihiji Rookie’s Guide To The First 10 Yards! Oct 26
An ihiji Rookie’s Guide To The First 10 Yards!
This is the first part of ihiji’s new Dealer Playbook, a resource kit that will help you roll out remote monitoring and support to your company and clients.
Here are a few successful approaches to use when deploying ihiji’s invision to the first 5-10 customers:
- Approach a few friendly clients
- Install in problem installations
- Simply include it on newer installations that are under warranty
From a customer service, scheduling and financial standpoint, any of these scenarios provide an opportunity for dealers to immediately benefit from remote monitoring and support.
Our recommendation is that you start remote monitoring and support with a limited number of critical devices. This approach helps you and your customers get comfortable with the way the system works, helps you keep the initial cost down, and most importantly ensures that the most critical equipment is monitored. By simply installing the ihiji appliance you are automatically providing valuable internet monitoring out of the box which allows you to quickly identify ISP connection or installation problems.
When you are able to better monitor and control the core of the system, the entire stability and performance is enhanced. Here is a quick list of the core critical devices that ihiji recommends dealers begin with.
Network Equipment:
Modem
Router
Managed Switches
Wireless Access PointsControl System Devices:
IP Touch Panels
Control ProcessorsPower Devices:
UPS
PDUMedia Devices:
Request Servers
Kaleidescape SystemsAs you become more familiar with the devices that frequently have problems you can slowly expand on this list. You’ll also find that as your customers become more comfortable with remote monitoring and support that they’ll begin to request monitoring of specific devices.
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How Upgrading Network Skills Can Improve Client Service Oct 26
Integrators and their clients can realize time and cost savings from enhanced understanding of network technology.
This is a post that was originally written for as an article Commercial Integrator magazine and is expanded on in an older ihiji blog post on network troubleshooting tools and recommended equipment.
As integrators migrate to business models based on service as opposed to profit margins, their command of networks becomes even more critical.
IP control systems, Wi-Fi-based touch panels and content delivery via the network are becoming standard. Clients demand the latest and greatest, and expect it to function as it did on day one. To keep up with that demand, integrators must keep up with networking tools and technologies.
To ensure the customer experience is not compromised due to equipment malfunction or failure, integrators must utilize the power of network technology and incorporate advanced diagnostics into their technical support offerings. This may seem daunting, but once you understand the basics there are significant and tangible benefits that soon can be realized. For instance, by implementing cloud-based remote monitoring at client sites, integrators receive alerts that aid in the early detection and resolution of client-site issues.
Easily identifying that a malfunctioning projector or touch panel is the result of an accidentally unplugged wireless access point, and then eliminating an unnecessary service call to reset it, creates a much more positive experience for your clients. They’re happy and you potentially saved a bundle; it’s a win-win scenario.
Networking Devices Perform Distinct Functions
We’ll assume that you are using a Windowsbased system (although much of this information is relevant and some of the applications mentioned are available for Macs).
Networks derive their functionality from routers, switches and wireless access points (WAPs). Each of these devices has a unique and distinct function to perform on a network. To understand network functionality best, you must understand how each functions within the environment, how best to configure them in order to maximize their performance, and troubleshoot any issues that occur down the road. Utilizing the right networking equipment will not only improve your client’s overall experience, but your firm’s productivity and profitability. Remember: Face time with clients is good, but being efficient with their time and yours is better.
Routers: These can be thought of as the main brains of the network, ensuring information (data) is properly routed from its originator to its destination. They create a network and serve as the controller, enabling networks and their devices to talk to each other efficiently. Many routers also include services for firewall, Network Address Translation (NAT), Dynamic Host Configuration Protocol (DHCP), Port Forwarding, Dynamic Domain Name Services (Dynamic DNS), and Virtual Local Area Networks (VLAN).
Network Switch: A switch connects network segments, effectively expanding the reach of the network and the number of devices connected to that network. Network switches are both a more common and a more efficient way to expand a network in comparison to older ‘hub’ technology.
Managed Switches: A managed switch is configurable, offering greater flexibility and capacity than an unmanaged switch. They can be monitored and adjusted either locally or remotely, giving integrators the ability to expand their service offering and improve the customer experience. Managed switches also provide for more advanced troubleshooting, such as bandwidth management, port role assignment, and port status, as well as advanced configuration for VLANs.
Unmanaged Switches: Unmanaged switches are more “plug and play” than managed switches but are basically “dumb;” they are neither configurable nor accessible remotely. They are completely “transparent,” typically requiring onsite technician visits to troubleshoot and resolve issues.
Wireless Access Point (WAP): Expanding network access to 802.11 wireless devices, WAPs come in four general varieties; A, B, G and N (each offering different range and speeds). The higher-end WAPs provide expanded features such as Virtual SSIDs, VLAN integration, Auto channel selection, removable antennas, and central controllers.
Additionally, many IP-based power distribution modules exist, allowing integrators to remotely reboot equipment. You also can get creative with relays and a control systems processor for added functionality.
Networking Tools and Terminology
Basic routing, Ethernet, and IP principals are the fundamental building blocks from which solid troubleshooting skills can be established. To stay ahead of the curve, you will need to expand your horizon and add more definitive network administration skills. Become comfortable with the OSI model; OSI layers establish functionality across a network and each stage is essential for any information to be passed through a network. Using these layers, you can easily troubleshoot and pinpoint the exact source of network problems.
Windows comes standard with diagnostic tools that can be run from the command line to assess the status of the network. Here are just a few that you should know about and use as part of your troubleshooting regime:
To access the command line in Windows go to start 1run, type “command,” and hit Enter.
ipconfig: Will display the IP address, subnet, and gateway of the associated computer and each of its interfaces. Ipconfig /all will show DNS information. ipconfig /release or ipconfig /renew will reset the IP connection if it is using a DHCP. ipconfig /? Will display help for the ipconfig command.
Ping: Basic troubleshooting tool to determine if a device is able to communicate over the network. Internally you can ping the local gateway to test LAN connectivity (typically the router). Once LAN connectivity is verified, you can ping DNS servers or your service provider’s gateway to verify Internet connectivity. Two common DNS servers for testing are Verizon 4.2.2.2 or Google 8.8.8.8. Type ping — help for more information on the ping command.
Tracert: Troubleshooting tool that allows you to determine where in the network latency or network outage exist. Trace route will show you the hops across a network to the final destination. Try tracert 8.8.8.8 to see the route to Google’s DNS server from your home or office, through your ISP network, and through the “Big I” Internet.
nslookup: Will look up the IP address for a domain name. Try nslookup to look up Google’s server address.
ihiji is committed to helping dealers increase their knowledge of networking because we feel it is a critical skill for all businesses and technicians. We continue to help create and instruct our own networking essentials webinars, CEDIA University courses, write blog posts, guest editorials and work with our dealers to accomplish this. Please follow us on Twitter and Facebook for the upcoming news and resources.
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ihiji invision Wins Second Consecutive CE Pro Best Electronic Systems Technologies (BEST) Award for Managed/Remote Services Oct 24
Austin, TX – October 20, 2011 – ihiji is proud to announce that its monitoring and support product, invision, was selected by CE Pro Magazine as the winner of the 2011 CE Pro Best Electronic Systems Technologies (BEST) Award in the Managed/Remote Services category. The award is an exceptional distinction for the company as it is the second year in a row that invision has won this prestigious title.
The winners of the CE Pro BEST Awards were chosen by a panel of industry experts, integrators, and by the editors of CE Pro and Electronic House magazines. Over 200 entries were received, each judged on innovation, functionality, competitive advantage, and benefit to the installer. The winning entries represent an exclusive group of products deemed by the industry as the most noteworthy for 2011.
“It is a true honor for us to receive the CE Pro BEST Award for a second straight year,” said Michael Maniscalco, ihiji co-founder and vice president of technical operations. “We work closely with our channel partners to develop simplified remote monitoring and support solutions and strive for excellence in all that we do. The BEST Award,” Maniscalco added, “validates our efforts and confirms for trade and industry professionals that the capabilities provided by the ihiji invision managed service platform are not only unique, but game-changing.”
Installed at the client site to proactively monitor and service components 24/7, invision automatically reports equipment problems to ihiji’s back-end servers in real time. This in turn provides technicians, via either an email or SMS message, with detailed diagnostic information. A secure web interface displays status and alert history, enables remote support, facilitates system downtime scheduling, and allows for prompt and effective resolution.
invision was designed and developed from the ground up, allowing ihiji to maintain total control over the product roadmap. This unique advantage makes it possible for ihiji to swiftly add features and enhancements based on dealer feedback and technical evolution. The cloud-based architecture does not burden dealers with the added cost attributed to third-party licensing fees, expensive server infrastructure or in-house IT experts, making invision the most cost-effective and feature-rich monitoring solution on the market today. There is not a more simple or powerful solution for integrators available.
ihiji holds three regularly scheduled web demonstrations of invision each week for dealers interested in learning more about this powerful and exciting business-enhancing tool. To schedule an appointment or to learn more about the ihiji invision solution, please contact ihiji director of sales Seth Rubenstein at (512) 538-0520 or email sales@ihiji.com.
About ihiji
ihiji, the leading residential systems monitoring company, provides invision, a simple-to-use, yet robust remote systems monitoring and network support solution that enables proactive system performance management for Electronics Systems Contractors. ihiji creates a partnership with its dealers and leading industry manufacturers to offer inspired solutions to complicated problems that increase both end-user satisfaction and dealer profitability. Prototyped within the founders’ high-end systems integration company, the team has a rich history as futurists and technologists, with a unique background comprised of computer and electrical engineering, research and development, information technology, computer programming, and graduate-level business experience. Follow ihiji on Twitter and on Facebook, and learn more about the company online at www.ihiji.com.
Media Contact:
For press or media inquiries, please contact Katye McGregor Bennett of KMB Communications by calling (425) 374-8930 or by writing to Katye@kmbcomm.com.
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ihiji Expands; Appoints Additional Independent Sales Representative Organizations Oct 3
Cloud-Based Remote Network Monitoring and Service Support Solution invision Now Available in US and Canada
Ease Of Implementation and Unequalled Breadth of Offering is Catalyst for Expansion and Growth
Austin, TX – October 3, 2011 – ihiji, creator of the award-winning cloud-based remote monitoring and support system invision, today announces the recent appointment of several independent sales representation firms to execute the company’s strategic growth initiatives in the US and Canada.
Advancing ihiji’s mission to simplify remote monitoring and support services for dealers of any size and scope, the sales rep firms act as an extension of the company providing needed territory support. Serving as educators and facilitators, ihiji invision reps assist dealers with successfully implementing and deploying remote monitoring and support tools, as well as creating more profitable and efficient service organizations through the implementation of service contracts.
To further support and foster dealer success, ihiji provides direct support in the form of outreach and education. Weekly open webinars detail remote monitoring and support practices. Dealers receive a comprehensive explanation of the category and technologies, as well as a demonstration on how to implement ihiji invision. Maintaining an “open-door” policy, ihiji encourages and appreciates questions from the field. “Inquiries need not come only from established dealers. We welcome comments from trade professionals who simply want to know more about ihiji invision or the remote monitoring and support category,” stated ihiji vice president and co-founder, David Rench.
The newly appointed sales representative organizations are:
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Stagg Ventures, Chris Stagg – Canada
The Jarmac Group, Peter Dyroff – CT, MA, ME, NH, VT, Upstate NY
River City Sales, Brett Phelps – IA, KS, MO, NE
Elite Marketing, Dale Pugh – AR, LA, OK, TX
- AV Partners, Eric Leicht – Southern California
“The response from the dealer base in Canada has been fantastic so far,” said Chris Stagg, president of Stagg Ventures. “Dealers in this market see ihiji as a cost effective way to deliver a new and unique service, providing an excellent opportunity to reach out to previous and current customers. The implementation of service contracts is critical in delivering the kind of service levels that end-users expect, and ihiji invision provides the perfect solution. invision is the simplest, easiest to implement remote monitoring and support solution out there and we are excited about the potential it represents.”
Representatives utilized this month’s CEDIA Expo to show attendees the simplicity of implementing remote monitoring services, whether for client sites or their own facilities. Displaying unique and unrivaled technological advancements, ihiji demonstrated the many benefits that can be derived through the use and sale of the invision system, revealing new features designed to foster and support dealer success in this quickly-evolving category.
However, it was ihji’s newest product announcement that produced a big splash at CEDIA Expo. There, the INV-APP-500, an energy efficient wall wart-styled remote network monitoring and support appliance made its debut, receiving accolades for its size, capabilities, and price point. The new ihiji invision monitoring appliance breaks through traditional pricing barriers, thereby increasing its potential, making it a viable option for installations of any size or scope.
Dealers, trade professionals, or anyone else interested in learning more about ihiji invision or how to prosper with remote monitoring and servicing solutions are encouraged to contact ihiji director of sales and business development Seth Rubenstein, by writing to sales@ihiji.com or by calling (512) 538-0520.
About ihiji
ihiji, the leading residential systems monitoring company, provides invision, a simple-to-use, yet robust remote systems monitoring and network support solution that enables proactive client system performance management for Electronics Systems Contractors. ihiji creates a partnership with its dealers and leading industry manufacturers to offer inspired solutions to complicated problems that increase both end-user satisfaction and dealer profitability. Prototyped within the founders’ high-end systems integration company, the team has a rich history as futurists and technologists, with a unique background comprised of computer and electrical engineering, research and development, information technology, computer programming, and graduate-level business experience. Follow ihiji on Twitter and on Facebook, and learn more about the company online at www.ihiji.com.Media Contact:
Katye McGregor Bennett
KMB Communications
O. 425-374-8930
E. Katye@kmbcomm.com -
ihiji Delivers Category-Changing Solution; Introduces New Low-Cost, Energy-Efficient Remote Network Monitoring Appliance Sep 7
ihiji Delivers Category-Changing Solution; Introduces New Low-Cost, Energy-Efficient Remote Network Monitoring Appliance
• $200 price makes the new INV-APP-500 the industry’s lowest cost remote monitoring appliance
• Energy-efficient appliance saves hundreds of dollars in annual energy costs per installation
• Enables remote power management via the cloud for existing IP based power products
• Provides cloud-based detailed monitoring of AMX, Control4, Crestron, Zigbee, and legacy RS-232 devicesIndianapolis, IN – September 7, 2011 (CEDIA Expo booh#4732) – ihiji, creator of the award-winning cloud-based remote monitoring and support system invision, will unveil for CEDIA Expo attendees the new INV-APP-500, a low-cost, energy-efficient remote monitoring hardware appliance, destined to be the industry standard for installations large and small.
Boasting a game-changing starting price of $200 and sold as part of the ihiji invision solution, ihiji’s new INV-APP-500 enables
integrators to further reduce remote servicing costs while simultaneously increasing system reliability, earning recurring revenue and maximizing operating efficiencies. In contrast to competitive solutions, ihiji monitoring services start as low as $120 a year, which when coupled with the new appliance, allow authorized ihiji dealers to offer both hardware and the first year of service for as low as $320. The cost of which can easily be recouped by avoiding just one truck roll. The end-user benefit is equally impressive. ihiji’s low-power appliance INV-APP-500 can deliver a remarkable $700 in annual energy cost savings per location, when compared with traditional in-home server scenarios.
“With our new low cost appliance, integrators now have what they need; a remote monitoring solution for any price point,” said ihiji VP of technical operations, Michael Maniscalco. “Because invision is cloud-based, all of the heavy lifting is done on our servers, which means dealers do not sacrifice features or reliability with the new low-cost appliance. In addition, the cloud offers the
most reliable monitoring and support solution available while keeping cost of entry and ongoing maintenance costs as low as possible. We believe this approach to the category is more than a trend, but an emerging industry standard. What you see now is just the beginning.”
invision is the only cloud based monitoring solution built specifically for residential integrators and is designed to simplify remote management without the high costs and complexities associated with enterprise IT-type monitoring solutions. Developed and maintained entirely in-house by ihiji’s software engineering team, invision has been frequently lauded by integrators as being both the most robust and the most easy-to-use solution available.
Visit ihiji at CEDIA Expo 2011 in booth #4732, where the new INV-APP-500 will be unveiled. There, ihiji will also be demonstrating the award-winning invision solution, as well as delivering next-generation prototype services for in-home connected appliances, energy management systems and more for the Future Technology Pavilion, in booth #4754. Don’t miss it!
To learn more about the new INV-APP-500, the ihiji invision solution, or to schedule an appointment at CEDIA Expo, please contact Michael Maniscalco at 888-321-9170 or email info@ihiji.com.
About ihiji
ihiji, the leading residential systems monitoring company, provides invision, a simple-to-use, yet robust cloud-based remote systems monitoring and network support solution that enables proactive systems performance management for Electronics Systems Contractors. ihiji creates a partnership with its channel partners, offering inspired solutions to complicated problems, thereby increasing end-user satisfaction and facilitating a sustainable and healthy, recurring revenue stream.
With a rich history as futurists and technologists, the company’s management team has a unique background comprised of computer and electrical engineering, research and development, information technology, computer programming, and graduate level business with vast experience in electronics systems design, installation and servicing.
Follow ihiji on Twitter and on Facebook, and learn more about the company online at www.ihiji.com.Media Contact:
Katye McGregor
KMB Communications
O. 425-374-8930
E. katye@kmcbcomm.com -
ihiji Joins Control4 Solution Provider Program Sep 5
ZigBee Device Monitoring Capabilities Expanded;New Hardware and Pricing Developed To Support Control4 Dealers Worldwide
Austin, TX – August 26, 2011 – ihiji, creator of the award-winning remote monitoring and support system invision, today announces that it has officially joined the Control4® Solution Provider Program, further expanding an already impressive suite of solutions made possible by pairing ihiji invision with Control4 products and ZigBee devices.
ihiji invision is a cloud-based remote monitoring and support system which enables integrators to increase system reliability and improve customer service levels while simultaneously reducing service department overhead and earning sustainable recurring revenues, through the implementation of annual remote systems monitoring service contracts.
The Control4 Solution Provider Program identifies and recommends products and services that will enhance business-management processes for its dealers. With tools that assist in sales, marketing, installation, application development, and business operations, Control4 Solution Provider companies help dealers differentiate their business in the marketplace, increase their profitability, and be more successful selling Control4 solutions. An unyielding commitment to supporting dealer success is shared by both Control4 and ihiji, making the collaboration even more beneficial.
“ihiji invision now features advanced Control4 visibility and control, providing integrators a powerful, simple tool to monitor installations containing Control4 and ZigBee devices, in a way no other remote network monitoring solution can provide,” said ihiji vice president and co-founder Michael Maniscalco. “invision provides integrators an easy way to reach through networks and communicate with ZigBee devices, in order to monitor ZigBee nodes and review ZigBee network statistics. Control processors can also be accessed so that detailed status information is made available, allowing for remotely-administered soft reboots on components when necessary.”
Maniscalco continued, saying, “Based on dealer feedback, we developed not only new features and pricing, but our new low-cost, low-power remote monitoring appliance, the INV-APP-500 is in direct response to Control4 dealer input. We are committed to creating the tools that dealers need to be successful, which is evidenced by our newly expanded product line, educational offerings, and the strategic partnerships we have formed.”
CEDIA Expo attendees will find ihiji in booth #4732, and in the Future of Technology Pavilion (booth #4754), showcasing next-generation remote systems monitoring and network support concepts.
A webinar outlining the benefits of using the ihiji invision remote monitoring solution with Control4 systems will take place for Control4 dealers on September 20, 2011 at 2:00 pm CT. Control4 authorized dealers can register on the Control4 dealer website, and other interested parties are encouraged to contact ihiji director of sales and business development Seth Rubenstein, by writing to sales@ihiji.com or by calling (512) 595-0197.
Media contact: Katye McGregor, KMB Communications, Katye@kmbcomm.com, (425) 374-8930
About ihiji
ihiji, the leading residential systems monitoring company, provides invision, a simple-to-use, yet robust cloud-based remote systems monitoring and network support solution that enables proactive systems performance management for Electronics Systems Contractors. ihiji creates a partnership with its channel partners, offering inspired solutions to complicated problems, thereby increasing end-user satisfaction and facilitating a sustainable and healthy, recurring revenue stream.With a rich history as futurists and technologists, the company’s management team has a unique background comprised of computer and electrical engineering, research and development, information technology, computer programming, and graduate level business with vast experience in electronics systems design, installation and servicing.
Follow ihiji on Twitter and on Facebook, and learn more about the company online at www.ihiji.com.
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Seth Rubenstein Joins ihiji as Director of Sales and Business Development Aug 15
Seth Rubenstein Joins ihiji as Director of Sales and Business Development; Begins Eight-City ihiji invision Outreach and Education Tour on August 15th, 2011
Austin, TX – August 15, 2011 – ihiji, creator of the award-winning, cloud-based remote monitoring and service contract solution invision, today announces the appointment of industry veteran Seth Rubenstein as Director of Sales and Business Development.
Rubenstein, most recently with D-Tools, imparts a decade-plus of enterprise software sales experience. This valuable addition to the team coincides with the debut of ihiji’s latest game-changing solution, the INV-APP-500, which is a new low-cost, energy-efficient remote monitoring appliance and sold as part of the invision solution.
“The timing of both tactical achievements, the acquisition of Seth, with his iconic presence in the market and masterful relationship building skill, aligned with the introduction of our unparalleled technology, cements our company’s invision solution asthe clear market leader,” said David Rench, one of the ihiji co-founders.
Today, Rubenstein kicks off his three-week, eight-city ihiji invision tour. The trip will bring education and support to dealers in their local markets, bolstering their knowledge base and establishing a strong foundation of success for each firm in this new and exciting category.
The ihiji invision tour sets the stage for an exciting CEDIA Expo, where ihiji will not only demonstrate their solutions in booth #4732, but will also provide educational seminars for attendees and deliver next-generation prototype services for connected appliances, energy management systems and more, also seen in the 2011 Future Technology Pavilion, booth #4754.
Rubenstein’s ingenuity is rooted in his devotion to the positive and holistic development of the Electronic Systems Contractor industry. “His client-centric approach to customer care is what captured our attention,” furthered Rench. “Seth rarely seems to meet a stranger, and when he does, they don’t seem to stay that way for long! That, plus his multiple years of volunteerism really elevated him as the ideal target – we could not have asked for a better fit.”
Seth has held concurrent appointments for over five years, including a recent term as Chairman of CEDIA University’s College of Customer Relations, and as Vice-Chair of the highly impactful CEDIA Management Conference. In 2008, he was honored as CEDIA’s Manufacturer Volunteer of the Year and remains committed to initiatives that continuously raise the stature and prosperity of the entire ESC community.
Those interested in joining the ihiji invision community, establishing business-stabilizing proactive recurring revenue streams and improved customer loyalty, or for an advanced preview of the INV-APP-500 appliance, are encouraged to contact Seth Rubenstein directly by writing to seth@ihiji.com or by calling (512) 538-0520.
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Sifting Through CEDIA Expo Educational Opportunities Aug 3
ihiji is fully committed to helping dealers obtain the education needed to grow their business and continue to refine their technical skills. In addition to our ihiji trainings for networking and service contracts we also work closely with CEDIA on many of the CEDIA University courses as instructors, subject matter experts and committee participation. Residential Systems recently did an article on how manufacturers such as ihiji and Access Networks contribute to CEDIA University which I’d encourage you to read to learn more about how dealers can also contribute.
We realize sifting through the course catalog for CEDIA Expo can be intimidating so we wanted to pick out a few that revolve around networking, service and support. Here is a short list of courses that we are teaching at Expo, have taught, have contributed content to or think are key to your future success. At the end is a link for registration options and I would encourage you to check out the flat rate education pass that is now offered by CEDIA for only $399 – which, in my honest opinion will pay for itself for years to come.
Networking Skills
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EST233 Networking for Technicians *Hands On
EST243 IP for Technicians *Hands On*
EST253 Wireless Network Technologies *Hands On
EST333 Advanced Networking *Hands On
EST350 Networking & IP Workshop for Integrators *Hands On
ESD065 Fundamentals of Power Over Ethernet (PoE)
ESD070 VLANs and Other Advanced Networking Techniques in the Automated Residence
Other Recommended
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ESCR034 – Service Contracts with Teeth: How to Create and Sell Service Contracts to Build Your Business
EST306 Troubleshooting, Repair, and Preventive Maintenance
ESD029 – New Technologies Update
ESD091 Future Technologies – The Inside Scoop from Silicon Valley
EST012 Telepresence and Video Conferencing Systems
ESD033 Apple, Google, & the Cloud – Content Delivery in the 21st Century Home
The full CEDIA course catalog can be found here.
Resi Systems Article – It’s All Hands on Deck at CEDIA University Jul 31
ihiji was recently highlighted in a Residential Systems article on CEDIA University and how manufacturers are helping further educate dealers to enable them to be as successful as possible in the future. Here’s an exceprt from the article, full details can be found on Residential Systems website.
t’s an initiative embraced by companies such as Access Networks and ihiji that are actively engaged in the curriculum to be delivered at CEDIA EXPO next month. “CEDIA continues to look to manufacturers and service providers for these seminars, because we’re the subject matter experts that live and breathe this technology everyday,” Access Networks CEO and founder Hagai Feiner said. “At Access Networks, we’ve deployed networks in just about every automated environment, so we can share not only our knowledge of the underlying technology, but also our experience in the field.”
Despite his tech credentials, ihiji VP of technical operations Mike Maniscalco was even called upon to teach a more business-centric class on selling service contracts. He said that he believes manufacturers have a broader experience pool from which to draw, making them good instructors. “We work with a large number of industry contacts, representatives, other manufacturers, consultants, and dealers across the country,” he explained. “This means we’re in a good position to notice trends overtaking the industry—trends that a single dealer is going to have a much harder time tracking. This wider experience base also means we’re often in a position to notice issues that are effecting multiple dealers in ways that they may not notice right away. These are issues that aren’t directly related to individual products or processes, but that have a direct impact on overall dealer success and growth.”
Maniscalco also pointed out that even though manufacturers benefit from a certain “narrowness of expertise” that’s useful to CEDIA University, the onus is still on CEDIA to serve as the gatekeeper and quality control agent to maintain the integrity of its courses. “CEDIA reviews each session’s content for brand mention, checks for accuracy prior to course delivery, requires instructors to sign a code of ethics, and follows up with a post-session internal review process and co-manufacturer attendance to ensure the appropriate interests are always served.”
http://www.resmagonline.com/blog/61704.aspx
ihiji Dealer First Impressions – Will Pisula – Encore Audio Video Jun 13
An ihiji invision first impression video of Will Pisula – Encore Audio Videor in Portland, OR
APC by Schneider Electric and ihiji Partner to Protect and Manage Home Entertainment Equipment With IP-Enabled Products Jun 13
Cloud-Based Remote Monitoring and Support Solution for Power Conditioning Products Will Enhance Home AV Systems’ Performance, Protect Equipment and Conserve Energy
ORLANDO, FL–(Marketwire – Jun 13, 2011) – APC by Schneider Electric, a global leader in integrated critical power and cooling services, today announced a partnership with ihiji to develop IP-enabled power conditioning products that provide users with convenient and comprehensive remote monitoring and support options. The ihiji invision solution is an award-winning cloud-based remote monitoring and support system that enables 24/7 two-way communication with entertainment, network and lighting systems and other consumer electronic equipment.
“With the growing sophistication of home electronics, many consumers want to protect their investments while also managing home theater systems and IP-enabled devices remotely,” said Dave Johnson, Senior Vice President, Home and Business Networks, APC by Schneider Electric. “Our partnership with ihiji, along with development of new IP-enabled power conditioners, offers consumers a best-in-class solution that optimizes performance of equipment, protects sensitive components and provides convenient remote access.”
APC’s lineup of IP-enabled power management devices powered by ihiji will enable integrators to reduce servicing costs and increase system reliability while allowing dealers to better-serve customers following installations. The invision remote monitoring and support system can integrate all IP-enabled devices as well as many non-IP devices connected via a control system in a consumer’s home, providing a single point of access to manage equipped home systems remotely through a convenient online support portal.
“By utilizing the ihiji invision system, APC customers will be able to quickly configure both monitoring and remote support without the need for on-site servers, network configuration or additional software,” said Stuart Rench, CEO of ihiji. “The low-cost invision appliance is simply plugged into the network. All other configuration can be done conveniently through the cloud-based web interface.”
APC Power Conditioners are designed to protect televisions, home theater surround sound systems, gaming systems, routers, modems and additional home and office equipment from all potential power threats in the home environment, including interference and power spikes.
APC offers a wide range of products compatible with the ihiji invision remote monitoring and support system. APC Smart-UPS®, Rack PDUs, and S20BLK Power Conditioners contain the functionality to operate in conjunction with the ihiji invision remote monitoring and support system and have been certified as ihiji invision ready™. APC customers who have used and trusted these products will now benefit from the ability to remotely monitor and control their devices through ihiji’s cloud-based services. APC will demonstrate multiple IP-enabled products for home users at InfoComm booth 4150, June 15-17, 2011 in Orlando, Florida.
About APC by Schneider Electric
APC by Schneider Electric, a global leader in critical power and cooling services, provides industry leading hardware, software, and services designed to ensure availability and higher energy efficiency across the residential, business network, data center, and manufacturing environments. Backed by the strength, experience, and wide network of Schneider Electric’s Critical Power & Cooling Services, APC delivers well planned, flawlessly installed and maintained solutions throughout their lifecycle. Through its unparalleled commitment to innovation, APC delivers energy efficient solutions for critical technology and industrial applications.
About Schneider Electric
As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in energy and infrastructure, industrial processes, building automation, and data centers/networks, as well as a broad presence in residential applications. Focused on making energy safe, reliable, and efficient, the company’s 110,000 plus employees achieved sales of more than $26 billion in 2010, through an active commitment to help individuals and organizations “Make the most of their energy.”
About ihiji
ihiji, the leading residential systems monitoring company, provides invision, a simple-to-use yet robust remote systems monitoring and network support solution that enables proactive system performance management for Electronics Systems Contractors. ihiji creates a partnership with dealers to offer inspired solutions for complicated problems, increase end-user satisfaction and drive higher revenues. With a rich history as futurists and technologists, the company’s management team has a unique background comprised of computer and electrical engineering, research and development, information technology, computer programming, and graduate level business with vast experience in electronics systems design, installation and servicing. Follow ihiji on Twitter and on Facebook, and learn more about the company online by visiting www.ihiji.com.
ihiji Takes Remote Monitoring and Support To The Next Level With Control4 Home Automation Systems and ZigBee Device Monitoring Capability Apr 4
ihiji Takes Remote Monitoring and Support To The Next Level With Control4 Home Automation Systems and ZigBee Device Monitoring Capability
Easy Integration; Offers Extended Visibility into Home Networks
Austin, TX – April 1, 2011 – ihiji, creator of the award-winning remote monitoring and support system invision, is pleased to announce that it now offers feature-rich compatibility with Control4® home automation systems and ZigBee devices. ihiji invision enables integrators to reduce servicing costs and increase system reliability while simultaneously empowering dealers to earn recurring revenue through the implementation of service contracts.
“Dealers will now be able to monitor many aspects of Control4 installations with ihiji invision, including ZigBee devices,” said ihiji president and co-founder Stuart Rench. “This represents a significant opportunity for all Control4 and ihiji dealers. They can now approach new or existing clients with a proactive remote monitoring and support solution that integrates easily and ensures improved system reliability and performance through extended device visibility.”
invision is a cloud-based remote monitoring and support system that enables 24/7 two-way communication with control, entertainment, network, HVAC lighting products and more. ihiji developed invision from the ground up, therefore retaining total control over the product roadmap. This unique advantage allows for the swift addition of features and enhancements to invision, while not burdening dealers with the added cost attributed to third-party licensing fees; making it the most cost-effective and feature-rich monitoring solution on the market today.
“Control4 has long held the view that in order to drive home automation adoption, everything in the home must work together,” said Eric Smith, CTO and co-founder of Control4. “The ihiji invision system will help our dealers provide higher levels of customer service and reduce the cost of their support infrastructure by proactively monitoring system interactions and reporting any deviations.”
“We are thrilled by this announcement,“ said 2010 MVP Control4 dealer Keith W. Harrison of Total Home Technologies in Roseland, New Jersey. “We have been installing ihiji invision more and more, as it builds significant value into our service offering. ihiji invision not only details important information about our systems, it also allows us to deliver a more reliable solution for our customers, day-in and day-out. It gives us a strategic edge and makes us look like heroes.”
To learn more about the ihiji invision solution, contact Michael Maniscalco at 888-321-9170 or email info@ihiji.com.
About ihiji
ihiji, the leading residential systems monitoring company, provides invision, a simple-to-use yet robust remote systems monitoring and network support solution that enables proactive client system performance management for Electronics Systems Contractors. ihiji creates a partnership with its dealers to offer inspired solutions to complicated problems, increase end-user satisfaction and drive higher revenues. With a rich history as futurists and technologists, the company’s management team has a unique background comprised of computer and electrical engineering, research and development, information technology, computer programming, and graduate level business with vast experience in electronics systems design, installation and servicing. Follow ihiji on Twitter and on Facebook, and learn more about the company online at www.ihiji.com.
How You Can Address Client Site Security? Mar 18
ihiji recognizes the need for integrators to properly secure and protect their client networks. By utilizing strong firewalls and VPN solutions, dealers can ensure those sites are as secure as possible. Another concern among some integrators is access control to those networks, especially controlling which employees have access to certain pieces of equipment and keeping logs of that access.
To address these concerns ihiji has formed a new partnership with LastPass, a best-in-class cloud-based password protection andihiji partners with lastpass security user 
account management system (www.lastpass.com). LastPass Enterprise offers true Single Sign On capability to your organization. It allows your users a simple and secure method to login to both websites and applications. It is browser neutral and platform agnostic. Powerful centralized administration tools allow you to manage, control, and audit end user actions. Simply put, LastPass Enterprise is SSO done the right way.
Call us at 888.321.9170 with questions or contact LastPass directly at 703.542.1885.
Why Use a Modern Browser? Mar 13
“Surfing the Web on an old browser can be a lot like running a steam engine along the tracks of a bullet train — it may still work, but it doesn’t take advantage of the speed and security of the new technology.”
ihiji recommends that dealers use a modern browser that has robust support for open standards that our rich web application is developed in. These browsers support multiple operating systems and include Firefox, Chrome, and Safari. Unfortunately Internet Explorer is lagging behind, so if you are using IE we recommend that you check out one of the previous mentioned alternatives. For current dealers who do use Internet Explorer check our extranet for settings that might need to be changed to get the best experience.
Cloud-Based Remote Support System Company ihiji Launches New Pricing, Features and Crestron Partnership Feb 21
Swift and nimble execution, flexible and scalable solutions lauded by Reps and Dealers
Austin, TX – February 14, 2011 – ihiji, creator of invision, the cloud-based remote support system that empowers dealers to increase servicing efficiency and profits through its implementation as a service contract to homeowners, has implemented new pricing, new features and Crestron I2P certification, providing integrators with the most adaptable solution available today.
New invision Pricing
Providing dealers with greater flexibility in pricing an invision system for clients of all sizes, ihiji now boasts six (6) different pricing tiers, effectively enabling easy implementation of invision into installations of any size or scope.
An additional Plus-Five pricing option allowing dealers to add five (5) additional monitored devices to any other service tier for one low price, offers easy expansion for systems on the cusp, ideal for those not requiring the next full service tier.
New invision Features
Further adapting the solution to the needs of dealers, ihiji recently implemented significant improvements to the invision user interface and system, providing enhanced diagnostic and remote maintenance capabilities, designed to save dealers time and money:
• Designed to improve both access and functionality of the invision solution on iPad, iPod, iPhone and Android devices, ihiji has produced a non-flash based System Map, which gives dealers device status by physical location, in an easy to read visual report – with additional troubleshooting functionality to view each device’s status, then reset, reboot or repair it either remotely or via an onsite service call.
• A geographical Client Map view that pinpoints each dealer’s active client sites and reports device status on a national map has also been added, with a new fully-interactive version available for immediate implementation. Granting dealers the ability to proactively identify and resolve multi-client site device deviations, the Client Map provides valuable insight into system-wide deviations, even those caused by third-party service providers. Dealers can quickly ascertain who the responsible party would be, and notify either the provider or the client for quick resolution. Outages or issues with internet, cable, or telephony for instance, are easily identifiable remotely; either eliminating unnecessary service calls altogether or providing a more effective use of time and resources if rolling a truck to the site is required.
• Crestron dealers have the ability to do more with invision; ihiji developed and deployed a custom Crestron module, which enables remote 2-way monitoring of RS-232, IP, Zigbee or Cresnet devices within the ihiji invision application. Any number of devices can be configured behind the Crestron processor to send values to the invision system, where parameters for notification and the proper contacts can be easily configured. Text or Email alerts deliver reports automatically whenever a value is returned outside of the defined parameter range – which can be in analog, digital, or serial form. This level of functionality is unique to ihiji and not offered by any other cloud-based solution on the market today.
“Our ability to quickly deploy enhancements, upgrades, and more flexible pricing options, coupled with the constant evolution of our invision system, demonstrates our commitment to continuous improvement and puts us in the unique position of providing a more flexible, scalable and functional solution than has been previously available within the category“, says ihiji principal and co-founder Michael Maniscalco. “We have dedicated ourselves to the continuous development of invision, and in delivering innovative solutions that pave the way to our dealers’ ongoing success. With these new enhancements, our Crestron integration module and forthcoming AMX and Control4 modules, and enhanced security integration, we are able to provide the category’s most robust solution. The solutions we are delivering today are just the beginning, what’s coming down the pipeline is impressive.”
Chicago-area Independent sales rep firm CDMI, Inc.’s President John Russell furthered the sentiment noting, “The combination of these powerful new features and pricing options is a real game-changer. Not only does it give us ultimate flexibility, but also it is a testament to ihiji’s quick and nimble execution; the dealers asked for these things and they delivered – quickly. That’s pretty unusual these days, and speaks volumes. Invision is an impressive solution backed by a great group of talented guys.”
invision enables 24 / 7 two-way communication with many leading control, entertainment, network, HVAC and lighting system products (and more) and can easily be integrated with past, present and future installations.
Dealers interested in learning more about the ihiji invision solution should contact Michael Maniscalco at 888.321.9170 or email info@ihiji.com.
For all ihiji media inquiries, please contact Katye McGregor by writing to katye@mutocomm.com or by calling 425.374.8930.
About ihiji
ihiji is a leading company that provides invision, a simple-to-use yet robust remote systems monitoring and servicing solution, which enables proactive client system performance management to the Electronics Systems Contractor industry. ihiji creates a partnership with its dealers to offer inspired solutions to complicated problems, increase end-user satisfaction and drive higher revenues. With a rich history as futurists and technologists, the company’s management team has a unique and inspired background comprised of computer and electrical engineering, research and development, information technology, computer programming, and graduate level business with vast experience in residential electronics systems design, installation and servicing. Visit www.ihiji.com for more information. You can also follow ihiji on Twitter and on Facebook.
ihiji’s Crestron Monitoring Module Benefits Jan 31
Using the custom Crestron module that ihiji has developed, dealers can monitor any 2-way RS-232 device, IP, Zigbee or Cresnet device within the ihiji invision application. The Crestron processor acts as a proxy between the invision appliance, that lives on the network, and the legacy device that lives behind the processor. This custom SIMPL module does not rely on SNMP communications, which are very limited on what information they can provide and can place an undue burden on the Crestron processor.
Using this method the dealer can configure any number of devices behind the Crestron processor to send values to the invision system. Within the invision system the dealer then configures the parameters for notification and the proper contacts. When a value is returned outside of that parameter range a notification is sent to the dealer. Parameters can be in Analog, Digital, or Serial form.
The benefits of this method include:
• Simplicity of programming the ihiji Crestron module
• Ability to manage all contacts and parameters through invision’s easy to use web interface
• Central point of configuration and reporting
• Network Operations Center view of all client sites.
Examples of devices monitored in this manner are:
• RS-232 projectors (Runco, for example, doesn’t currently support IP communications)
• Zigbee remotes or thermostats
• Crestron lighting keypads
• Crestron lighting control modules
• Generators controlled through the Crestron system (Kohler, Briggs, Generac)
• RS-232 amplifiers or Crestron amplifiers that can report internal states and temperatures
• Jandy status
Other creative monitoring applications that dealers have implemented include HVAC, remote temperature sensors through an HAI alarm system, contact closures for rack access alerts, and any other information you can request from a Crestron connected device.
ihiji invision is the only cloud based remote monitoring solution that currently offers this full featured functionality using the Crestron processor. Any dealer who would like more information can contact ihiji at 888.312.9170 or dealersupport@ihiji.com.
Home Technology Specialists of America Selects ihiji as a New Vendor Dec 17
The partnership expands ihiji’s sales network, while providing HTSA members with full access to invision, ihiji’s award-winning real-time remote access monitoring and servicing solution
CHESTER SPRINGS, Pa.—December 14, 2010—Home Technology Specialists of America (HTSA), a cooperative of the country’s most experienced and knowledgeable custom retailers and system integrator announced today that it has selected ihiji (pronounced “eye-he-gee”) as a new vendor partner. The partnership expands ihiji’s sales network, while providing HTSA members with full access to its award-winning product, invision.
With aggregate sales of over 400 million, HTSA represents 59 dealer members, 97 storefronts, and 425 installers nationwide, 53 vendor partners provide products and support services to this elite group of home theater specialists. ihiji is the first partner to provide remote monitoring services to the group.
“ihiji’s remote management products have the ability to enhance our members bottom line by providing a new, profitable, and productive source of recurring revenue in the form of an annual service contract,” said Richard Glikes, executive director of HTSA. “We chose ihiji as a vendor partner because invision allows our members to offset declining revenues while at the same time providing exceptional service to their end-users.”
“We are proud that HTSA has chosen to add ihiji to its exclusive list of vendor partners and are confident this partnership will produce tangible benefits for all,” said Stuart Rench, ihiji president and co-founder. “invision is a cloud-based solution that empowers 24/7 two-way communication with many leading entertainment, network, HVAC and lighting system brands products (and more), including Kaleidescape, Integra, Control4 (plus many others). This easy-to-use offering provides the dealer with the opportunity to improve customer service and service department efficiencies while simultaneously reducing corporate overhead. ihiji’s goal is to provide outstanding support to dealers including helping them simplify the process of implementing annual service contracts for their customers.”
Those interested in ihiji’s HTSA program or the invision solution should contact ihiji for more information. The company can be reached via email to info@ihiji.com, or by calling 888.321.9170. More information can also be obtained by visiting www.ihiji.com. For all ihiji media inquiries, please contact Katye McGregor at (425) 374-8930 (direct), or write to Katye@MutoComm.com. For all HTSA media inquiries, please contact Jackie Zima-Evans at (610) 228-2138 (direct), (215) 534-2973 (cell) or write to Jackie@GregoryFCA.com.
ABOUT ihiji
ihiji is a leading company that provides invision, a simple to use yet robust cloud-based remote systems monitoring and servicing solution which enables proactive client system performance management, to the Electronics Systems Contractor (ESC) industry. ihiji creates a partnership with its dealers to offer inspired solutions to complicated problems, increase end-user satisfaction and drive higher revenues. The company’s management team has a unique background comprised of computer and electrical engineering, research and development, information technology, computer programming, and graduate level business with vast experience in electronics systems design, installation and servicing. Visit www.ihiji.com for more information. You can also follow ihiji on Twitter and on Facebook.
ABOUT HOME TECHNOLOGY SPECIALISTS OF AMERICA
Home Technology Specialists of America (HTSA) is a national association of electronics experts who service the home and business. HTSA’s members are located in 37 states from coast to coast and each location is staffed with experts who design and install high-end audio, video, automation, lighting, and climate systems for a discriminating clientele. HTSA represents a total buying power of more than $400 million and is supported by 59 retailers, nearly 100 store fronts, more than 800 installers and another 800 sales personnel in the field. The impeccable work of HTSA members is affirmed through references and endorsements from designers, architects, builders and clientele, as well as partnerships with real estate developers and electronics manufacturers who recognize their commitment to quality. Visit www.htsa.com for more information. You can also subscribe to our YouTube channel, and follow HTSA on Twitter and on Facebook.
New Ways For You To Increase Profitability – ihiji Introduces New Power Integration Nov 29
The ihiji invision solution is the industry’s leading remote monitoring tool, providing you with real time notifications when 
problems occur. At CEDIA Expo we introduced a new feature that allows our dealers to take the next step in remote support. The new features allow you to perform remote actions, such as reboots, from directly within the ihiji interface. What this allows you to do is quickly and conveniently perform troubleshooting on your clients site when the system detects problems. The reboots can be performed via software (soft reboots) or through an IP based power product (hard reboots).
The invision power product integration brings cloud based control to almost any IP based power product. There are several inexpensive IP based power products that start at as little $100 but the invision product also integrates with the most advanced IP power products on the market. This allows you to remotely reboot simple devices such as cable boxes or control entire rack installations for easy remote first tier tech support. Currently supported manufacturers include APC, Furman, iBoot, MinuteMan, Panamax, PS Audio and Tripp Lite.
Just this month we introduced a very simple interface for connecting the devices on the system to the power products. This drag and drop manner saves you the trouble of having to remember what power device and what bank or outlet a device is plugged into so that directly from the device in the invision interface you can simply click the power cycle button and it automatically happens.
The end benefit of the new features is that they further reduces the need to send a technician on an expensive truck role for simple reboots. This results in less time on the road, less time on the job, better client satisfaction, and true cost savings. At the end of the day your service department becomes more efficient and profitable.
If you are interested in learning more contact us at 512.538.0520 or sales@ihiji.com to get a full invision webinar demonstration.
ihiji Expands Manufacturer Partnership Programs and Appoints Additional Independent Sales Representative Organizations in US Nov 16
ihiji Expands Manufacturer Partnership Programs and Appoints Additional Independent Sales Representative Organizations in US
All are Enthusiastic about Revenue-Generating Potential of ‘invision’ Remote Monitoring Solution
Austin, TX – November 15, 2010 – ihiji (pronounced “eye-he-gee”) today announced the dramatic expansion of their integrated manufacturer partnership program, enabling two-way communication with over 30 brands.
Adding to an already impressive roster, the Company also expands its network through the appointment of 3 veteran independent sales representative organizations which will take their cloud-based remote in-home electronic systems monitoring solution invision to the residential and commercial electronics systems contractor channels.
The sales representative organizations appointed are:
• The Aurora Group, Inc., Jay Cary – DE, MD, PA, S. NJ, VA
• The Jan Tulloch Company, Jan Tulloch – Northern California
• Roberts & Associates, Steve Presti – CT, MA, ME, NH, VT
New features and partnerships announced
A first for the category, ihiji now provides robust two-way communication that provides real-time remote systems restart, reboot and repair. Unlike any other product on the market today, invision grants integrators the ability to remotely troubleshoot and repair common field problems in real-time using only a web browser. For instance, rebooting control processors or triggering remote power outlet reboots on IP-addressable power management units can now be done directly within the invision interface from virtually anywhere, potentially eliminating costly, time-consuming and often unnecessary service calls.
ihiji has secured many new manufacturer integration partnerships, further enabling communication between connected devices and the invision interface. Differentiating themselves yet again, the roster of certified integration partners with either full or partial integration capabilities now includes Crestron, Control 4, AMX and Savant Control Systems, Audio/Video Receivers and Amplifiers by AudioControl, Integra, and Denon, Projectors (IP based models) by Avielo, Digital Projection, Epson, Projection Design and Sharp, Media Servers by Kaleidescape and ReQuest, Video Conferencing equipment by Lifesize by Logitech, Power Management products by APC, Furman (BlueBOLT), iBoot, Minuteman, Panamax (BlueBOLT), PS Audio and TrippLite, Temperature Sensors by Dataprobe, Network Printers by HP, and Network Equipment by Cisco, and Linksys by Cisco, Dell PowerConnect, D-Link, HP ProCurve, and Netgear ProSafe. ihiji is continuously increasing their integration portfolio.
Improved smart-phone functionality enables integrators to access client system alerts directly from their handset, enabling fewer truck rolls and faster response times.
“We feel extremely fortunate to be able to provide our customers this exciting new solution. The invision product provides a path for integrators to produce a profitable and recurring revenue stream through the implementation of annual service contracts,” said independent sales rep firm, Performance-Plus president Michael Levy. “ihiji has exceptional ways to educate potential customers about this opportunity. With the CI market in transition, ihiji brings a compelling new solution and a great reason for the ESC to contact past customers with a new value proposition. System monitoring will become a major category in the near future and invision is the industry leader as evidenced by their multiple awards.”
A broadly accepted, low-cost category-changing solution, integrators directly benefit from the implementation of the invision solution through immediate overhead cost reduction; simply maximizing their technician’s time, mileage and efficiency by ensuring that the right tools are on the truck for each service call. The category is set to explode in 2011.
Educational outreach and offering
Dedicated to providing continuing education through targeted, topical curriculum designed by integrators for integrators, ihiji has added two FREE information-packed webinars in December.
The first is scheduled for Thursday, December 2nd, from 3:30 – 4:30 pm CST, “Service Contracts with teeth – How to create a service contract and build your business”. Attendees will learn how to structure, price, and sell service contracts, as well as gain valuable insight into this new and profitable category. Those interested in attending can do so by registering here.
Not to be missed, the first in a series of “Networking Essentials” webinars is scheduled for Thursday, December 14th, 2010, from 3:30 – 4:30 pm CST. The initial session will focus on intermediate to advanced network fundamentals to help those who are looking to expand their standard suite of knowledge, tools and service offerings. Topics covered will include network troubleshooting, common software tools, network design, discussions on recommended equipment, optimizing networks for monitoring, and configuration tips for remote management. Dealers can register by clicking here.
Interested dealers and sales representatives should contact ihiji for more information. The company can be reached via email to info@ihiji.com, or by calling 888.321.9170. More information can also be obtained by visiting www.ihiji.com.
For all ihiji media inquiries please email katye@mutocomm.com or call 425.374.8930.
About ihiji
ihiji is a leading company that provides invision, a simple to use yet robust remote systems monitoring and servicing solution which enables proactive client system performance management, to the Electronics Systems Contractor (ESC) industry. ihiji creates a partnership with its dealers to offer inspired solutions to complicated problems, increase end-user satisfaction and drive higher revenues. The company’s management team has a unique background comprised of computer and electrical engineering, research and development, information technology, computer programming, and graduate level business with vast experience in electronics systems design, installation and servicing.
HiddenWires: HTSA Post Show Wrap Up Features ihiji Oct 7
ihiji was featured on Hidden Wire’s website in an article written by David Berman of HTSA. This is an excerpt of Berman’s CEDIA Post Show Wrap-Up.
An interesting and growing category is client monitoring. One of the most expensive aspects of a custom installation business is the truck rolls. Every time we send a truck and a man to a client’s house, it significantly impacts the profitability of our business. Two new solutions for client monitoring, beyond the URC capabilities mentioned above, are those of Ihiji. This company has figured out how to introduce a client monitoring system that you can put on every job. Any device that is IP-addressable can be accessed via a Cloud-based software system. Only one piece of hardware is required and it is built by them from the ground up. The recurring revenue model is affordable and based on the number of devices.
Read the entire article:
http://hiddenwires.co.uk/resourcesarticles2010/articles20101004-08.html
Home Entertainment Magazine: Cloud-based Home Systems Monitoring Wins Multiple CEDIA Awards Oct 6
ihiji (pronounced “eye-he-gee”) was presented with CEDIA’s Manufacturers’ Excellence Award for Best New Product and CE Pro Magazine’s Best Managed Remote Systems Award at the recent CEDIA Expo held in Atlanta, GA. Those of you with integrated home control systems know how important it is for your integrator to be able to remotely monitor the various subsystems in your home and to be able to detect problems.
ihiji Marks Anniversary With Successful Expo 2010 Oct 4
Cloud-based Electronic Systems Monitoring Solution invision Wins Multiple Awards; Company Showcases New Features and Extends Their Commitment To Educate Dealers
Austin, TX – October 4, 2010 –ihiji (pronounced “eye-he-gee”) wowed CEDIA Expo 2010 attendees with impressive new features and functionality, while educating the masses on the tangible benefits easily derived through the implementation of remote systems monitoring and maintenance solutions. The company received two industry awards while there, on the anniversary of their launch one year ago.
Award recognition
invision, the company’s easy to setup and simple to use cloud-based electronic systems monitoring solution was recently honored with two prestigious industry awards; CEDIA Manufacturers’ Excellence Awards’ Best New Product and CEPro Magazine’s BEST Managed/ Remote Systems Award, both of which were bestowed upon ihiji during CEDIA Expo 2010.
New features unveiled
A first for the category, ihiji unveiled robust two-way communication that provides real-time remote systems restart, reboot and repair. Unlike any other product on the market today, invision grants integrators the ability to remotely troubleshoot and repair common field problems in real-time using only a web browser. For instance, rebooting control processors or triggering remote power outlet reboots on IP-addressable power units can now be done directly within the invision interface from virtually anywhere, potentially eliminating costly, time-consuming and often unnecessary service calls.
ihiji has secured several new manufacturer integration partnerships, further enabling communication between connected devices and the invision interface. Differentiating themselves from the competition yet again, the roster of certified integration partners now includes Crestron, Control4 and Netstreams, with custom ihiji monitoring modules in place for AMX and Panamax/Furman. Plans call for many more to be added before the end of the year. Improved smart-phone functionality enables integrators to access client system alerts directly from their handset, enabling fewer truck rolls and faster response times.
“We feel extremely fortunate to be able to provide our customers this exciting new solution. The invision product provides a path for integrators to produce a profitable and recurring revenue stream through the implementation of annual service contracts,” said independent sales rep firm, Performance-Plus president Michael Levy. “ihiji has exceptional ways to educate potential customers about this opportunity. With the CI market in transition, ihiji brings a compelling new solution and a great reason for the ESC to contact past customers with a new value proposition. System monitoring will become a major category in the near future and invision is the industry leader as evidenced by their multiple awards.”
Having unveiled invision at CEDIA Expo 2009, ihiji has come a long way in the last year, delivering a broadly accepted, low-cost category-changing solution. Integrators directly benefit through immediate overhead cost reduction; simply maximizing their technician’s time, mileage and efficiency by ensuring that the right tools are on the truck for each service call. The category is set to explode in 2011.
Educational outreach and offering
At the Expo, ihiji technical operations VP Michael Maniscalco joined moderator Michael Heiss as a panelist during the session titled “Future of Entertainment: Cloud Computing/Over The Top (OTT)”. Anyone who missed this powerful session is encouraged to contact ihiji for access to one of their free webinars covering much of the same information, several of which will be offered during October.
Interested dealers and sales representatives should contact ihiji for more information. The company can be reached via email to info@ihiji.com, or by calling 888.321.9170.
For all ihiji media inquiries please email katye@mutocomm.com or call 425.374.8930.
About ihiji
ihiji is a leading company that provides invision, an intuitive monitoring tool, to the Residential Electronics Systems Contractor (RESC) industry. ihiji creates a partnership with its dealers to offer inspired solutions to complicated problems, increase end-user satisfaction and drive higher revenues. The company’s management team has a unique background comprised of computer and electrical engineering, research and development, information technology, computer programming, and graduate level business with vast experience in residential electronics systems design, installation and servicing.
Contact information: ihiji, 3925 West Braker Lane, Austin, TX 78759
Phone: 888.321.9170; Internet: www.ihiji.com
CE Pro: BEST Awards Winners Named at CEDIA Expo Sep 23
ihiji was awarded the Best Monitoring Product by CE Pro magazine at CEDIA Expo 2010 in Atlanta. For a list of the winners see below!
CE Pro announced the winners of its 2nd Annual CE Pro BEST (Best Electronic Systems Technologies) Awards at CEDIA Expo 2010.
Nearly 200 products vied for the honor of being classed “BEST” new product and technology of 2010 within their product category. While there was only one winner per category, the quality of entrants was exceptional and the voting was tight in many instances.
The winners of the BEST Awards were chosen by a panel of industry experts, integrators and the editors of CE Pro and Electronic House. Criteria included: creativity, innovation, incorporated equipment, obstacles overcome, aesthetics and lifestyle benefits. An awards presentation will take place later today between 4-6 p.m. at CE Pro Headquarters (booth 1928).
CE Pro: ihiji Appoints 8 Rep Firms Sep 21
ihiji, makers of a cloud-based electronic systems monitoring solution called invision, has appointed eight independent rep firms to exclusively sell the product nationwide.
Speaking about the product, independent metro-NY area sales representative Dave Silkin says, “This is a game-changing product in an exciting new category. Our team has had incredible success; we are thrilled at the rewards that invision offers both our dealers and their clients.”
ihiji Sets the Stage to WOW Expo Attendees Sep 20
Cloud-based Electronic Systems Monitoring Solution invision Nominated for Several Awards; Company Showcases New Features and Provides In-depth Dealer Training Sessions at the Show
Austin, TX – September 20, 2010 – ihiji (pronounced “eye-he-gee”) continues to gain momentum with their cloud-based electronic systems monitoring solution invision. Having completed a summer-long US tour teaching integrators how to get into – and profit from – the service contract category, the company now takes its much sought after curriculum to the 2010 CEDIA Expo.
invision
invision is a simple to use yet robust remote systems monitoring and servicing solution which enables integrators to proactively – and remotely – manage client system performance. invision does not require any additional servers or expensive licensing fees. invision provides a way for RESCs to curtail service call profit loss by instead creating a new-era profit-centric service model, thereby producing a healthy, predictable, and profitable stream of recurring revenue.
New invision Features
ihiji will unveil robust two-way communication, providing real-time remote systems restart, reboot and repair. This grants integrators the ability to troubleshoot and remotely repair common field problems real-time, such as rebooting control processors or triggering remote power outlet reboots on IP-addressable power units directly within the invision interface, eliminating potentially costly service calls. Integration modules are now available for AMX, Crestron, Control4 and Panamax/Furman, with many more on the way. Improved smart-phone functionality enables integrators to access and update client systems alerts directly from their handset, enabling faster response times.
Award Recognition
invision has been named a Finalist in both the CEDIA Manufacturers’ Excellence Awards’ Best New Product Award category and the CEPro Magazine BEST Awards.
Dealer Trainings at the Expo
At the Expo, ihiji Technical Operations VP Michael Maniscalco will join moderator Michael Heiss as a panelist during the session titled “Future of Entertainment: Cloud Computing/Over The Top (OTT)”, which is scheduled for Thursday, September 23rd from 11:00 – 1:00 EDT in the Technology Pavilion. Webinars will be offered for those not attending CEDIA; dates will be determined after the Expo and more information can be requested by Email to info@ihiji.com.
During the Expo, daily ihiji dealer training sessions are scheduled. Participants will be offered discounted ihiji service contract templates and materials upon completion (a $350 value).
Rep Firm Appointments
Available nationwide through authorized resellers only. The following independent sales representative organizations have been appointed:
• CDMI – John Russell – IL, WI
• The Chris Dixon Company, Chris Dixon- So. California (San Diego, LA)
• Digital Sales Group NY, Dave Silkin – Metro NY, Northern NJ
• Dobbs Stanford, Woody Taylor – AR, LA, OK, TX
• L.P. Hench, Mike Hench – AL, FL, GA, NC, SC, TN, MS
• Pacific Rim – NW Marketing, Dee Far – Northern Idaho, Oregon, Washington
• Performance Plus Marketing, Michael Levy – CO, ID, MT, NM, No. TX, UT, WY
• Roberts & Associates, Steve Presti – CT, MA, ME, NH, VA
Of invision, independent metro-NY area sales representative Dave Silkin says, “This is a game-changing product in an exciting new category. Our team has had incredible success; we are thrilled at the rewards that invision offers both our dealers and their clients.”
Interested dealers and sales representatives should stop by ihiji’s booth #3874 at CEDIA (within the Technology Pavilion) or contact Michael Maniscalco by email to sales@ihiji.com.
For all ihiji media inquiries please email katye@mutocomm.com or call 425.374.8930.
About ihiji
ihiji is a leading company that provides invision, an intuitive monitoring tool, to the Residential Electronics Systems Contractor (RESC) industry. ihiji creates a partnership with its dealers to offer inspired solutions to complicated problems, increase end-user satisfaction and drive higher revenues. The company’s management team has a unique background comprised of computer and electrical engineering, research and development, information technology, computer programming, and graduate level business with vast experience in residential electronics systems design, installation and servicing.
Contact information: ihiji, 3925 West Braker Lane, Austin, TX 78759
Phone: 888.321.9170; Internet: www.ihiji.com
Media Contact: Katye McGregor
O 425.374.8930
E katye@mutocomm.com
W mutocomm.com
Custom Retailer Magazine: The ihiji Way Sep 17
Company Profile : The ihiji Way
Custom Retailer Magazine – September 2010
ihiji is retooling the custom installer’s business model by way of the improved customer satisfaction and recurring revenue its remote in-home systems-monitoring solution, invision, provides. Is it right for you?
Michael Maniscalco , vice president, technical operations: ihiji is a new company that, at its core, is created by integrators for integrators. Our inaugural product is invision, a cloud-based (or hosted-Web) solution that grants integrators the ability to remotely monitor, service and maintain clients’ in-home electronic systems. The kind of systems that I’m talking about are entertainment, network, HVAC, lighting and more.
The benefits of invision are two-fold: 1) It offers integrators a tremendous opportunity to create a recurring revenue stream in the form of a service contract, which is desperately needed today; and 2) It improves homeowner satisfaction.
What makes ihiji invision different? Sep 15
The benefits of a remote monitoring tools are obvious and include true cost savings, recurring revenue, increased reliability, and satisfied customers. With a growing number of remote monitoring alternatives available to integrators we wanted to take a few minutes to help you navigate the sea of solutions. Upon reading we hope you will better understand our approach and what makes ihiji as a company and our invision product truly unique.
ihiji invision was prototyped within an integration firm founded by the ihiji partners, in West Palm Beach, FL. When attempting to troubleshoot common network or internet connection problems they dusted off an old toolbox that they’d developed while previously supporting enterprise IT systems with Fortune-1000 companies. One of these tools included the ability to monitor enterprise grade networks in content provider, data center, and development environments to prevent downtime and high expenses due to outages. These tools were very complex but served the purpose of basic troubleshooting well. By using these monitoring systems their installation company’s reputation was saved many times and it established them as experts, providing a robust service that no others were offering.
This solution served them well and AV technology quickly evolved as more devices included with Ethernet Ports. As home automation and electronics devices leveraged the home network the ihiji founders began to explore opportunities to roll our the monitoring solution as a value added service to more of their clients. Many commercial solutions available at the time were very complex and required an exorbitant amount of time, money, and expertise to configure and maintain. These solutions were all designed for enterprise IT environments, offering many advanced features that did not apply to residential systems. Additionally, enterprise environments are fairly static where manufacturers, models, and scopes did not change with every new job, which complicates the use in a residential setting.
Realizing that there was no solution to fit the market’s needs, ihiji’s founders decided to develop a product for residential integrators, by residential integrators, that would address some of these challenges. The number one goal was to create a system that was as simple to use as possible, in fact, ihiji’s dealers have said that configuring the invision system is as simple as booking a hotel room online. Beyond simplicity in the user interface the invision tool is very robust, with custom modules and manufacturer integration that no other monitoring solution available can provide.
The invision solution underwent a complete redesign, development, and architecture shift to allow for secure monitoring across multiple client sites. ihiji now has complete control over all source code and is not dependent on any third party solutions who may chose to change direction with their product – think Apple and how control manufacturers are at the mercy of their upgrades and product changes. This has allowed the company to develop relationships with leading industry manufacturers to develop custom monitoring modules and allow for them to easily integrate with others. They also have the ability to add or alter features quickly, many requests by ihiji’s dealers have been programmed and released within two weeks.
ihiji chose to develop around a cloud-based architecture, meaning all configuration, management, and monitoring is done through a single web portal which is hosted by ihiji. This provides a convenient point of access and a dashboard view of all client installations. The centralized portal can be used for monitoring, reporting, troubleshooting, and documentation. The cloud-based architecture do not require dealers to incur the high expense of an in-office server, rely on internal servers or internet connections (ihiji’s systems are hosted and redundant), upgrade the ihiji invision system manually (all upgrades automatic), or suffer through the headache of keeping up with software patches.
These factors create a tool that truly stands out above the rest. In field demonstrations, it has been unchallenged that no other solution rivals the tool that the ihiji team has developed. invision delivers the right combination of features and benefits, built specifically for the channel, that cannot be found in any other solution on the market today. It is simple to use yet robust enough for the most technical of installations.
We encourage you to see for yourself how ihiji invision can increase profitability, increase client satisfaction, and make your life easier – then answer for yourself “What makes ihiji invision different?”.
ihiji’s CEDIA Expo 2010 Training & News Sep 9
ihiji will be located in booth 3874 on the main exhibit floor. Our space will be within the CEDIA New Technologies Pavilion. We will be showing integration with some of the equipment in the pavilion and some exciting new features.
Not only is ihiji a finalist for the CEDIA Electronic Lifestyles Award Best New Product but we are also participating in the CEDIA Attendees Choice awards competition. Dealers who print their voting confirmation page and bring it to the ihiji booth or vote while in the ihiji booth will be entered to win one of two service contract templates or an hour of free service contract consulting – a $350 value retail but worth much more!
ihiji’s Expo Training Schedule
Thursday:
11am – CEDIA Expo Panel: The Future of Home Entertainment – Featuring ihiji (CEDIA)
1:30pm – ihiji Service Contract and Demo Course (Omni)
Saturday:
9am – ihiji Service Contract and Demo Course (Omni)
11:30am – ihiji Service Contract and Demo Course (Omni)
2:30 pm – ihiji Service Contract and Demo Course (Omni)
Here is a map of the Omni meeting rooms, ihiji will be in the Walnut Room (Third Floor of the Omni North)
http://www.omnihotels.com/Home/FindAHotel/AtlantaCNNCenter/MeetingFacilities/SpecificationsAndFloorPlans.aspx
ihiji invision Named as a Finalist in CEDIA Manufacturers’ Excellence Awards & CE Pro Aug 4
ihiji’s Cloud-based Remote Monitoring Solution invision Named as a Finalist in CEDIA Manufacturers’ Excellence Awards Best New Product Category and CE Pro Product of the Year – Remote Monitoring
Austin, TX – August 4, 2010 – ihiji (pronounced “eye-he-gee”) today announced that their remote in-home electronic systems monitoring solution invision has been named as a Finalist in CEDIA’s Manufacturers’ Excellence Awards Best New Product category.
Designed and developed by residential electronics systems contractors (RESC), invision is a cloud-based solution that interfaces with entertainment, network, HVAC, lighting systems (and more) by monitoring critical aspects of components that commonly require resetting, repair or replacement. Implemented in the form of a service contract (RESC to homeowner), invision reports critical data back to the RESC, giving them the advantage of (in many cases) servicing their client’s systems remotely – or if a more complex matter were to arise, knowing what to look for and what to take to the jobsite before they send their technicians out.
“Being selected as a CEDIA Manufacturers’ Excellence Best New Product finalist is the ultimate validation for invision, as it enables RESCs to easily get their arms around converging AV and IT in their clients’ homes, and represents a lucrative service contract opportunity. Because invision is cloud-based, RESCs do not have to bear any additional costs to maintain their own servers and can simply access any and all client sites by logging into ihiji’s secure web portal. Not only is this type of proactive service desperately needed in today’s economic climate, but the increased profits and improved customer service that invision represents is essential to the future of the RESC business model,” stated Michael Maniscalco, ihiji vice president of technical operations.
invision will be integrated with many exhibiting manufacturers’ technologies in the CEDIA Expo 2010 New Technologies Pavilion (booth #3874). There, ihiji representatives will show attendees how to take their service contracts to the next level, demonstrating new features, and upgraded functionality, including improved configuration and new manufacturer support, plus a few other surprises that attendees won’t want to miss.
Those interested in learning more about the ihiji invision solution should contact Michael Maniscalco at 888.321.9170 or email info@ihiji.com.
For all ihiji media inquiries please email katye@mutocomm.com or call 425.374.8930.
About ihiji
ihiji is a leading company that provides invision, an intuitive cloud-based monitoring tool, to the Residential Electronics Systems Contractor (RESC) industry. ihiji creates a partnership with its dealers to offer inspired solutions to complicated problems, increase end-user satisfaction and drive higher revenues. The company’s management team has a unique background comprised of computer and electrical engineering, research and development, information technology, computer programming, and graduate level business with vast experience in residential electronics systems design, installation and servicing.
Contact information:
ihiji, 3925 West Braker Lane, Austin, TX 78759
Phone: 888.321.9170;
Internet: www.ihiji.com
Back by Popular Demand: Service Contract Webinar – July/August Jul 13
Due to the overwhelming demand and success of ihiji’s last service contract webinar we are offering a July and August course.
Heard the buzz about recurring revenue but aren’t sure what’s involved or perhaps aren’t comfortable incorporating new and unknown elements into your business model?
Ready to get started selling service contracts to your clients but aren’t sure about the steps involved?
You’re not alone. We’re here to help. In fact, we’ll even show you how to do it quickly, easily, and profitably (and give you some time-saving tricks we’ve learned along the way too).
Signup for our FREE web-based session titled “Service Contracts with teeth – How to create a service contract and build your business”. Give us an hour and you’ll learn how to structure, price, and sell service contracts, as well as gain valuable insight into this new and profitable category.
Registration Information:
Register for either of the two courses by clicking the associated link and completing the registration form.
Wednesday, July 21, 2010 10:30 AM – 11:30 AM CT
Tuesday, August 17, 2010 3:30 PM – 5:00 PM CT
Add our new fully customizable Service Contract template, which is available to integrators now for $350 (valued at over $2,000). Complete the Service Contracts with Teeth instructional course, and get the template for only $250. Combine the two and you’ll have the knowledge and the tools to get going right away.
It’s a small investment that could take your business from red to black, while providing you the perfect opportunity to re-engage past clients and secure profitable future business. We guarantee you’ll walk away with new ways to increase your profitability and improve your bottom line.
Don’t delay! Session space is limited and the Service Contract template discount will only be available for a short time.
Email newdealers@ihiji.com or call us at 888-321-9170 to learn more.
Press Inquiries:
Muto Communications – Katye McGregor – (425) 374 – 8930
Promotional service contract price is extended for 14 days following the service contract with teeth presentation. ihiji strongly recommends that each dealer have their own legal counsel review the service contract for their state.
ihiji network troubleshooting tools and recommended equipment Jul 7
Over the past year or so we’ve spoken to many dealers who have been interested in learning more about our experiences with network troubleshooting and various pieces of network equipment. In an effort to help all residential integrators, not only ihiji dealers, we have compiled a list of common troubleshooting tools as well as a brief list of network equipment we have found works well for remote monitoring and troubleshooting. Please feel free to comment and share your favorite tools and equipment.
Recommended Network Equipment:
We always recommend that you use managed switches and at a minimum small/medium grade network equipment. Note – we can NOT monitor non-managed switches – they have no IP address. The small amount of money saved on a non-managed switch will easily be recouped in the time savings and ability to troubleshoot and monitor remotely. There are many reliable brands out there but some that we have found to work well include:
Dell – Inexpensive managed switches with reasonable tech support, good reliability and feature set. (The PowerConnect 2808 is very well priced web managed 8-port switch that can replace the un-managed 8-port switches in secondary locations)
Cisco Small Business (formerly Linksys) RV082 – Inexpensive and very reliable router with advanced feature set. Cisco SMB has some fairly priced managed switches that work well.
Cisco – SR500 and CE500 series router and switches – great for higher end networks.
Cisco ASA, SonicWall or Firebox Soho Watchguard security appliance and firewall systems. Soho is easy to manage less costly than the Cisco security appliances but the Cisco is the industry leader. Sonic also makes their SonicWALL firewalls which are comparable to the Firebox. If you have a client who is concerned about security and wants a more robust firewall than is offered in a basic router these are all solid options.
Remote reboot - Many IP based power distribution modules exist to allow dealers to remotely reboot equipment. Some of these include Panamax/Furman Bluebolt enabled UPS and Surge protectors, Tripp Lite IP Based PDUs, APC UPS and Back-UPS HS ($200 retail), and iBoot from Dataprobe. Panamax will auto-reboot a cable modem when a ping fails and there are some other products that will also provide this functionality. You can also get created with relays and a control systems processor.
Others – 3com, HP, Buffalo Tech, Netgear, and D-link all make reliable business grade equipment but avoid consumer grade. Rukus wireless systems are getting great reviews but we’ve not implemented them into our systems to date.
Note: Meraki is a great concept, however if you are not using their industrial WAP(wireless access point) you will have limited remote access which can cause many problems for monitoring, remote access, and troubleshooting. For this reason we would not recommend anything less than the industrial line.
Basic Tools:
All of these tools are basic windows network troubleshooting tools that can be run from the command line. To access the command line in windows goto start->run and type in command.
ipconfig – will display the ip address, subnet, and gateway of your computer and each of its interfaces. ipconfig /all will show DNS information. ipconfig /release or ipconfig /renew will reset your IP connection. ipconfig /? Will display help for the ipconfig command.
Ping – Basic troubleshooting tool to determine if a device is connected to the network. Internally you can ping the local gateway to test LAN connectivity. Once LAN connectivity is verified you can ping DNS servers to verify internet connectivity. Two common DNS servers for testing are Verizon 4.2.2.2 or Google 8.8.8.8. Type ping –help for more information on the ping command.
Tracert – Troubleshooting tool that allows you to determine where in the network latency or network outage exist. Trace route will show you the hops across a network to the final destination. Try tracert 8.8.8.8 to see the route to google’s DNS server from your home, through your ISP network, and through the “Big I” Internet and across the country.
nslookup – Will look up the IP address for a domain name. Try nslookup www.google.com to look up google’s servers address.
netstat – To display network routing tables – netstat -rn. Display all active TCP connections with domain names – netstat -af
Advanced Tools:
KeePass A highly secure and free username and password management program that stores all of you user names and passwords for easy access. This tool also generates secure passwords and encrypts your password safe with a master password and key file for extra security – www.keepass.info
ipscan – Scans a network for IP addresses, displays MAC addresses, hostnames, and open ports. This is an excellent tool if you are trying to document a network. www.angryip.org
speedtest.net – Test network bandwidth. www.speedtest.net
Wispy and inSSIDer – both of these are wireless analyzer tools– Great for troubleshooting wireless connectivity problems and displaying RF interference. A best practice in 802.11 B/G networks is to stagger channels across WAPs to minimize interference – using the 3 discrete channels: 1, 6, 11. www.metageek.net
LogMeIn – The industry standard for remote support – www.logmein.com
Cross Loop – Free remote support tool – www.crossloop.com
Teamviewer – Free remote support tool – www.teamviewer.com
Mozy – Remote backup tool – www.mozy.com
Carbonite – Remote backup tool – www.carbonite.com
UltraVNC – Remote desktop access tool that is operating system independent. Also supports some touch panels. www.ultravnc.org
Wireshark – Packet sniffing tool for network communication troubleshooting. www.wireshark.org
VPN – Virtual Private Networks are a secure way to access your clients network for remote programming changes, troubleshooting, or upgrades. There are many VPN tools available but many routers support Point-to-Point Tunneling Protocol (PPTP) which is a VPN protocol that can be configured to use the standard VPN client on Windows or Macintosh.
ihiji Service Contract Webinar Training and Template Offer Jun 15
(UPDATE – 6/28) The first Service contracts with teeth webinar will be held on Tuesday, June 29th at 3:30PM CT. REGISTER HERE or sign up to be notified of the next scheduled course at http://www.ihiji.com/contact. You may also email email newdealers@ihiji.com with questions.
Heard the buzz about recurring revenue but aren’t sure what’s involved or perhaps aren’t comfortable incorporating new and unknown elements into your business model?
Ready to get started selling service contracts to your clients but aren’t sure about the steps involved?
You’re not alone. We’re here to help. In fact, we’ll even show you how to do it quickly, easily, and profitably (and give you some time-saving tricks we’ve learned along the way too).
Signup for our FREE web-based session titled “Service Contracts with teeth – How to create a service contract and build your business”. Give us an hour and you’ll learn how to structure, price, and sell service contracts, as well as gain valuable insight into this new and profitable category.
Add our new fully customizable Service Contract template, which is available to integrators now for $350 (valued at over $2,000). Complete the Service Contracts with Teeth instructional course, and get the template for only $250. Combine the two and you’ll have the knowledge and the tools to get going right away.
It’s a small investment that could take your business from red to black, while providing you the perfect opportunity to re-engage past clients and secure profitable future business. We guarantee you’ll walk away with new ways to increase your profitability and improve your bottom line.
Don’t delay! Session space is limited and the Service Contract template discount will only be available for a short time.
Email newdealers@ihiji.com or call us at 888-321-9170 to learn more.
Press Inquiries:
Muto Communications – Katye McGregor – (425) 374 – 8930
Promotional service contract price is extended for 14 days following the service contract with teeth presentation. ihiji strongly recommends that each dealer have their own legal counsel review the service contract for their state.
ihiji Appoints Independent Sales Reps May 19
ihiji has appointed five veteran independent sales representative organizations to take its cloud-based remote in-home electronic systems monitoring solution, called invision, to the residential electronics systems contractor channel.
The sales representative organizations appointed are:
- LP Hench Co., Mike Hench – FL, AL, GA, MS, NC, SC, TN and Puerto Rico
- Dobbs-Stanford Corp., Woody Taylor and Fred Dobbs – TX, OK, AR, LA
- CDMI, John Russell – IL, Eastern WI
- Performance Plus Marketing, Michael Levy – CO, NM, UT, WY, ID, MT
- Current Marketing, Paul Epstein – Arizona and Clark County, NV
invision is designed to interface with in-home electronic systems including (but not limited to) entertainment, network, HVAC, and lighting. invision monitors critical aspects of system components (as well as equipment that commonly requires servicing in the form of resetting, repair or replacement) thereby granting residential electronics systems contractors the ability to remotely monitor, service and maintain their client’s systems, the company says.
Examples of typically monitored aspects are a component’s general availability; temperature; hard drive status; projector bulb life; ink/toner levels; processor loads and memory availability.
“Simply put, the ability for residential electronics systems contractors to run more proactive and profitable business operations is more important than ever,” sales representative Mike Hench said. “We are excited at the opportunity to help dealers reach new heights.”
Interested dealers and sales representatives should contact Michael Maniscalco at 888.321.9170 or e-mail newdealers@ihiji.com.
You can also read the article on Residential Systems website…
Exciting news from ihiji – invision shipping, new location & EHX wrap up Apr 7
The past two months might have seemed a little quiet in regards to ihiji’s progress but don’t let that fool you. We have been making some great strides lately in preparation for the ihiji invision launch at EHX Spring in March. In addition we have ended a very successful beta test campaign, are bringing on new dealers, and have relocated our offices.
After a highly successful national beta testing campaign we are now officially shipping and actively signing on new dealers. The invision solution will change the way you do business by increasing customer satisfaction, streamlining your service process, and bringing a new source of revenue. Contact us at 512.538.0520 or newdealers@ihiji.com to learn how to become a ihiji dealer today!
If you missed the EHX trade show in Orlando, we officially unveiled invision to the industry with real-time demonstrations, product presentations, and Mike Maniscalco was featured in an EHX panel on recurring revenue. The dealer response to the innovative invision product could not have been any better – we received some great feedback and will even be incorporating some of ideas into future releases (which are seamless and free to all accounts).
Immediately following the EHX trade show we also relocated our corporate offices to Austin, TX from West Palm Beach, FL. This strategic move gives the company access to a number of resources for future growth. We were fortunate enough to find a landing pad within the University of Texas’s ATI program which provided us immediate office space to get off the ground quickly during this transition. We will also be working with the ATI on future R&D projects by utilizing the resources that the University has to offer. The entire ihiji team is very excited about this move and think it will mean great things for our dealers and their customers.
As you can see we have been very busy preparing for the past few weeks and are excited to now offer your business our new solution. If you would like to schedule a demo you can do so by registering on our website here – regular demos are scheduled for Monday, Wednesday and Fridays.
ihiji featured in CE Pro “How to Cut Your Service Costs” Mar 25
ihiji was featured in CE Pro as a lead in to the EHX Expo in Orlando where the company will be debuting its invision monitoring service. ihiji will be presenting seminars on how to create and sell service contracts and will also be part of a panel discussion on recurring revenue strategies.
One solution is remote monitoring and servicing. In the Recurring Revenue Pavilion at EHX Spring in Orlando this week, ihiji (booth #833N) will be demonstrating invision, the company’s 24-hour remote monitoring and servicing solution. Designed specifically for the residential custom installation channel, invision continuously monitors electronics systems, proactively detecting causes of potentially critical issues.
The system eliminates problems before they become major outages, often times before a client knows there was any trouble at all. This proactive approach leads to better performing systems with extremely high uptime, thus creating a higher level of customer satisfaction.k.
ihiji: A New Strategy for Recurring Revenue Feb 4
Residential Systems magazine has a new blog post featuring ihiji’s strategy for helping dealers find the long sought after recurring revenue stream. Not only does the ihiji invision system help your business survive in this tough economy but it will help your service thrive by increasing system performance and customer satisfaction.
“Having the ability to reset a system from home, rather than roll a truck at 2 a.m. on Christmas Eve, can be a huge benefit for dealer and client alike,” McGregor said. “The invision solution provides dealers the option to resolve issues remotely, which can save them time and money, or they can opt to go onsite if that is what is necessary or expected.”
Get ready for the official launch this March – contact Michael Maniscalco today at 888-321-9170 to learn more and stay posted on the latest company news.
Read the entire article on Residential Systems’ website…
ihiji Featured in January’s Issue of CE Pro Magazine Jan 12
ihiji was featured in the January 2010 issue of CE Pro magazine as one of “3 Emerging Managed Service Companies”.
If there was a product that had the potential to pay for your company’s operating expense through recurring monthly revenue, foster higher customer satisfaction, secure your client’s network, and eliminate almost all future service calls, an integrator might feel like he found the nirvana.
Perhaps dealers have found an ideal category to sell in the form of managed service systems. These systems appear to offer a strong potential for recurring revenue, as well as client satisfaction. The systems also can greatly reduce service call expenses and offer a potential differentiator in the market.
ihiji Is On The Move! Dec 1
ihiji is making news in the Sound & Vision Briefing Room
“Following the successful unveiling of their remote home electronics systems monitoring and management solution invision at the September CEDIA Expo, the company’s next stop was the November iPro Annual Conference.”
Read the complete article at http://bit.ly/8mqmbg.
The Value of Ongoing Service Agreements Oct 20
As home automation systems become more complex the problems and headaches associated with them become more common. The many pieces of equipment required for today’s complex home automation systems and the many complexities of each part create hundreds of possible points of failure. Like a fine automobile, today’s home automation and electronic systems require proper maintenance and upkeep to ensure that they are in top running condition. Neglecting the equipment can lead to costly failures and frustration.
A home integration company can offer its customers peace of mind by providing the regular and proper maintenance, upgrades, and tuning over the lifetime of the system. By keeping equipment up to date, clean, and properly calibrated the system will perform at its optimal level. In addition to properly servicing equipment, services such as vacation preparations and bi-annual inspections can be performed to ensure the little items including batteries and bad cables are detected and resolved.
The latest addition to a custom integration business’s service portfolio is remote system monitoring. ihiji’s solution, invision, brings a high-value service to dealers that allow them to approach new and existing clients with a groundbreaking system to accompany their service contracts. The invision system continuously monitors the parts and pieces, proactively detecting causes to potentially critical problems. This eliminates many issues before they lead to major outages, often times before a client knows there was any trouble at all. This proactive approach leads to better performing systems with extremely high uptime thus creating high levels of customer satisfaction. The ability to apprise the dealer of what to look for at the jobsite, or fix a problem remotely by the push of a button in their office, is a great leap forward.
Whether you are an integrator of home electronics or an end-user of a cutting-edge home automation system, a service contract offers plenty of advantages and an improvement of your experience. By combining ongoing maintenance with system monitoring a complex system can operate with minimal downtime and maximum performance. At the end of the day both the user and the integrator can rest assured that the system will respond as expected when the time calls.
ihiji Featured in CE Pro Article – 5 High-Margin Products Oct 11
ihiji is featured in CE Pro magazine’s 5 High-Margin Products article.
“Cutting-edge technology and flashy interfaces are cool, but dealers right now should be focused on products that make them money. Here are five products that offer great opportunity for integrators to earn cold, hard cash in the form of a new sales category, high markups, a strong upsell or recurring revenue.”
Read the complete article here: http://bit.ly/2hfK9Y
IP Enabled Products Abound at CEDIA Expo 2009 Sep 22
ihiji invision was engineered to support monitoring of any two-way device utilizing a control system to act as the middle man in the communications. Our management team sees this as a temporary solution and is eagerly awaiting widespread adoption of IP enabled home automation and entertainment devices. ihiji is actively working with manufacturers large and small to ensure that when they do equip their devices with an Ethernet port that they provide necessary and relevant information for our system to utilize.
At CEDIA Expo 2009 we found that more and more manufacturers are migrating towards IP and we wanted to share some of these devices that we found.
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A variety of manufacturers were displaying wifi touch panels and remote controls including RTI, Crestron, and AMX
Panamax Blue Bolt has IP support
PS Audio PDU and UPS devices have integrated web server
Denon Home Theater Receivers
Integra Home Theater Receivers
Blu-ray players – the Blu-ray 2.0 standard requires that the device have an Ethernet port for interactive content
Majority of the new flat-panel displays now ship with Ethernet ports for web-based content delivery
Digital Projection now has an Ethernet port on all projectors
If you are a dealer and would like your manufacturer to support IP communications please let your reps and contacts at those companies know that you support this move. If you are a manufacturer and would like to ensure that your Ethernet enabled devices support the data and control that your dealers expect please contact us today. ihiji is assisting our dealers and manufacturer partners in the convergence of the audio/video and IT technologies to allow us all to be successful.
ihiji Featured in Luxury CE Magazine Sep 12
ihiji is featured in Luxury CE Magazine in an article titled “A Dealer Develops a Product for Other Dealers”.
“Sometimes the dealer knows best. Being in the field means you know the challenges and solutions needed better than anyone else. To get what they need a dealers must either pressure vendors for better solutions or come up with their own. Invostar, a systems integrator based in West Palm Beach, Florida, did the latter, but in a move not often seen, is offering one of these solutions to other dealers as well.”
Read the complete article at http://bit.ly/3zJ9IB.
ihiji launches new website at www.ihiji.com Sep 7
ihiji has launched its new website at www.ihiji.com to provide dealers, manufacturers, and sales representatives with the most up-to date information on the company’s products and services. In keeping with the invision product design, the new website is both informative and easy to use. The website will also serve as a valuable resource for news, support, and marketing information and visitors are encouraged to check back regularly.
ihiji in September Issue Of Residential Systems Magazine Sep 7
ihiji made an appearance in the September issue of Residential Systems Magazine as a newcomer to the industry. Read about it at http://bit.ly/5UR9Z.
ihiji to host private invision demo at CEDIA Expo 2009 Sep 6
ihiji is currently scheduling private demonstrations of invision, its ground breaking software solution at CEDIA Expo 2009 in Atlanta, GA. The company is inviting dealers, manufacturers, and representatives to schedule an appointment for Friday, September 11th or Saturday, September 12th at the Genn Hotel just across the street from the CNN center. To schedule an appointment please contact Michael Maniscalco at cedia2009@ihiji.com or call 1-888-321-9170.
Map to Glenn Hotel
Please see this detailed map for directions to the Glenn Hotel.
Newcomer ihiji taps 2009 CEDIA Expo to unveil its inaugural product, invision Sep 5
Newcomer ihiji Taps 2009 CEDIA Expo to Unveil its Inaugural Product, invision, a 24-hour Remote Home Electronics Systems Monitoring and Management Solution that Empowers Residential Electronics Systems Contractors to Identify and Repair Client System Problems
West Palm Beach, FL – August 13, 2009 – ihiji is inviting 2009 CEDIA Expo attendees to experience its inaugural product, invision, a hosted web solution that grants dealers the ability to remotely monitor, service and maintain their client’s in-home electronic systems including but not limited to entertainment, network, HVAC and lighting. This proactive solution offers dealers a tremendous opportunity to create a recurring revenue stream in the form of a service contract while improving client satisfaction. The company will be demonstrating at the Glenn Hotel (located across from the CNN Center). Dealers interested in arranging a meeting are encouraged to contact ihiji vice president Michael Maniscalco at 888.321.9170 or by emailing Michael.Maniscalco@ihiji.com.
