Support

If you are an ihiji end-user please contact your installing dealer for support.

For the fastest response please log support requests from within the ihiji invision helpdesk. Dealers can access the helpdesk from directly within ihiji invision (http://invision.ihiji.com) by clicking the helpdesk link in the upper right corner. There you might also find a quick answer to your question in the Forms which include FAQs, howtos, a knowledge base and other valuable resources.

Please also note that our support department is open from 9am – 5pm CT Monday through Friday. We do monitor and support our back-end cloud servers to ensure that they are functioning 24×7 but can not guarantee a prompt response on other issues outside of those business hours.

If you’d like to reach support directly please call 512-538-0520 and have your support case number from the helpdesk available for the ihijian who is happy to help you.