New York-based Cyber Technologies streamlines trouble ticket tracking, simplifies billing, and enhances customer service using Ihiji Invision and ServiceManager. “We’ve been using Ihiji Invision to monitor and manage systems remotely for a couple of years, now, and I wish we had started it sooner.” – Kevin Hourihan Cyber Technologies, a Hopewell Junction, NY, systems integration firm serving businesses and consumers in the New York Tri-state area, is no stranger to recurring

Gulf Coast AV joins the Race for RMR, focuses on expanding its service department with help from Ihiji ServiceManager “Everybody likes a competition,” says Walt Reardon, president and founder of Biloxi, MS, based Gulf Coast Audio Video LLC. Reardon says the Race for RMR (Revenue, Margaritas and Retirement), sponsored by Ihiji, has helped kick start his efforts to sign more customers onto Gulf Coast AV’s service plan, which has been

Integrator saves money on service calls and generates sustainable RMR, demonstrating that systems benefit from service-based networking monitoring and management through Ihiji Invision “Sometimes a service call doesn’t mean rolling a truck—it means jumping on a plane,” says Ron Wanless, President and founder of Technology Design Associates, a northwest home technology integration firm based in Bend, Oregon, with four locations in Oregon and Washington state. Technology Design Associates serves customers

Having dealers experience that “AHA” moment is so crucial when trying to adopt a managed services business model. In the world of remote support the technology behind Ihiji Invision makes it a standout product on its own. Dealers recognize the worth of remote support, but are discovering its value for a variety of unique reasons. These accompanying “AHA” moments help highlight our dealers overwhelming dependence and love of Ihiji Invision

  Change your business and enjoy success In the current economy, a reluctance to change can seem fairly standard. But change that involves strategically rethinking and restructuring business is done to benefit both the business and its clients can greatly improve the whole business. That includes revenue, margin, reputation, and client satisfaction. This was exactly the case for Park Security Systems and we wanted to share that story with our

We’ve all heard the stories, small business struggling through the weight of the recession, but while many businesses buckle under the pressure of change, some managed to thrive by rethinking their strategy. This is the brief rundown of Anchor Technology Group which have restructured and rethought their strategy and business model. Since the change they have effectively expanded their offerings while at the same time pivoting their business toward services.

OneVision Gets Client Technology Right We spent the day with Boston-based technology solution provider, OneVision Resources talking about the evolution of the value proposition for the integration industry. As with many organizations they started their business installing entertainment, security, automation, personal and business technology devices but have since pivoted into the more lucrative role of trusted technology solutions provider. This has allowed them to center the business around the optimization of