Ihiji Announces New Vendor Insights Program (VIP) and Remote Monitoring Protocols at ISE 2017 (Stand # 6-M170)

Designed to benefit electronics manufacturers and their dealers seeking to gain greater insight into the performance and lifecycle of network-based products, these programs also provide access to the industry’s first standard monitoring protocol and APIs

AUSTIN, TX, USA & AMSTERDAM RAI, NL – JANUARY 30, 2017Ihiji, the leading provider of remote technology solutions for integrators since 2009, is pleased to announce its new Ihiji Vendor Insights Program (VIP), VIP Plus (VIP+), Device Visibility Protocol (DVP), and Device Visibility Service (DVS). Together, these four closely intertwined offerings provide participating device manufacturers with insights as to how their products perform and are being used throughout their lifecycle.

Dealers implementing Ihiji Invision benefit from specifying participating vendors’ products, gaining better visibility into device health, cross-compatibility with other products, more robust documentation, and ultimately, the ability to provide more knowledgeable service and support to their customers to enhance their overall technology experience.

Manufacturers Gain Greater Product Intelligence Through VIP and VIP+

The Ihiji VIP and VIP+ offerings are designed specifically for electronics manufacturers seeking ways to expand on the intelligence of their products to benefit their organization, dealers, and consumers. Ihiji is excited to provide these valuable integrations and insights to the following inaugural VIP partners:

  • Acurus – Indy Audio Labs
  • American Power Conversion (APC)
  • AudioControl
  • Core Brands, Panamax
  • Russound
  • Sony
  • Surge-X
  • WhyReboot

Ihiji VIP partners gain a better understanding of how their devices are performing while VIP+ partners gain deeper insights into how products are used in the field through newly expanded data analytics solutions provided by Ihiji. Subsequently, organizations large and small can make better product, marketing, and support decisions utilizing these data insights.

“We are pleased to announce the VIP program and to welcome our inaugural VIP partners,” says Stuart Rench, CEO of Ihiji. “These companies are leading the industry in their quest for data-driven product insights to benefit their organization, dealers, consumers, and the industry as a whole. By taking the time to analyze important remote monitoring analytics, these companies are pushing themselves closer towards the ultimate goal of leveraging Big Data, Machine Learning, and contextual awareness to provide better customer experiences.”

Introducing Device Visibility Protocol (DVP): The Industry’s Only Standard Monitoring Protocol for Smart-Home Device Manufacturers

For manufacturers, Ihiji VIP and VIP+ membership brings the Ihiji Device Visibility Protocol (DVP), the first-and-only standard allowing smart-home vendors and their dealers to gain rich insights about their installed hardware.

The innovative protocol, developed by Ihiji engineers, is easy for manufacturers to implement in all network-based products to ensure robust and reliable monitoring capabilities. What’s more, it ensures the product and engineering teams will only have to implement one remote monitoring protocol across all of the manufacturer’s devices. The Ihiji team works closely with the partners’ product managers and engineers to assist in the design and implementation of the DVP.

Added Benefits of VIP+ Membership: An Innovative API and Service For Cloud Visibility and Management Through the Ihiji Device Visibility Service (DVS)

By participating in the expanded VIP+ initiative, not only do manufacturers gain the sales and marketing insights available through Ihiji Invision to all VIP partners, they also gain access to an easy-to-implement API, the Ihiji Device Visibility Service (DVS), which can be deployed directly on their IP-connected devices. This can relieve organizations of the costs and headaches associated with planning and deploying their own cloud infrastructure for remote monitoring and management.  

Through the Ihiji DVS, the devices communicate directly with the Ihiji cloud-based infrastructure without the need for an Ihiji Invision hardware appliance onsite. The Ihiji DVS is a basic API that provides details on device geographic distribution, firmware distributions, online information, and more. An extended API is also available, which can provide more information for organizations interested in deeper insights on product health, usage, and compatibility with other vendors’ products.

Programs Address Increased Dealer Demand for Remote Monitoring Capabilities and Data-driven Product Insights

Today’s dealers are actively seeking to specify and install products equipped with remote monitoring and management capabilities. By offering an Ihiji Invision monitored product, VIP partners stay competitive and in high demand. This partnership provides ample amounts of co-marketing opportunities in the forms of tradeshows, press releases, co-hosted webinars, and various collateral for manufacturers, showcasing our shared interest and investment in helping dealers provide a superior technology experience to their customers.

Those interested in learning more about the Ihiji VIP or VIP+ initiatives, DVP or DVS technology or the undeniable power of the award-winning Ihiji remote systems management platform should stop by stand 6-M170 during Integrated Systems Europe, visit www.ihiji.com, call +1.512.538.0520, or e-mail sales@ihiji.com.

For interviews, editorial appointments, or media tours during events, please contact Katye (McGregor) Bennett of KMB Communications, Inc. by phoning (425) 328-8640 or emailing Katye@kmbcomm.com.

Why This Is Important: Manufacturers who participate in the Ihiji Vendor Insights Program (VIP) gain valuable insights, differentiate their product offerings, and leverage the extensive cloud expertise of Ihiji. Dealers and consumers of these products gain access to world-class customer service experiences.

About Ihiji

Ihjii (eye-hee-jee) provides cloud-based SaaS solutions that empower systems integrators and technology professionals to cost-effectively deliver remote network management services to their clients. These solutions not only allow for efficient management of the network and devices that make up the Internet of Things (IoT) inside the modern home and office, they also enable resellers to create a recurring revenue stream for their business by reducing or eliminating unnecessary site visits. In fact, resellers utilizing Ihiji SaaS solutions benefit from improved network performance and uptime, along with fewer service and support concerns. An award-winning global SaaS solutions provider, Ihiji is based in Austin, Texas and is privately held. To learn more, visit www.ihiji.com and follow Ihiji on Twitter. If it has an IP… Ihiji.

All products, product names, trademarks and registrations mentioned herein are the property of their respective owners, all rights reserved.

Media Contact

Katye (McGregor) Bennett | KMB Communications, Inc.
(425) 328-8640 | katye@kmbcomm.com| www.kmbcomm.com| KMB Facebook| KMB Google+| KMB LinkedIn| KMB Twitter

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