For the custom technology integration industry, the CEDIA Expo is the premiere event of the year. Featuring hundreds of manufacturers and service providers, the show delivers to dealers from around the country the opportunity see the future of custom electronics design, audio visual, smarthomes and the Internet of Things. In addition to excitement out on the tradeshow floor, one of the main events will be the CEDIA Training and Certification sessions given for CEU credit. For integrators, earning credit from CEDIA is the best way to help improve your organization’s institutional knowledge and improve your value as a service provider.

Ihiji is gearing up for the annual event and will also have some of it’s knowledge-leading heavyweights delivering some of the content for CEU value points. Be sure to check out the entire list of courses this year on the CEDIA Expo site. Specifically, please direct your attention to the courses where Ihiji co-founders Mike Maniscalco and Stuart Rench will be presenting. This includes a number of CEDIA certified programs as well as the  dedicated Ihiji manufacturer training. Have a look at courses below and we hope to see you there.

Training_cedia_courses

Check out the live Ihiji training sessions at CEDIA Expo

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Creating & Implementing Client Care Programs: The Service 2.0 Model

October 14, 2015

03:00 PM – 04:30

$200

CEU-1.5

Have you embraced the concept of recurring revenue and client care programs (service contracts), but struggle to create the business tools to be successful with this initiative? You’re not alone! Reinventing your business for long-term success is a challenge. This course focuses on the creation, implementation, sales, and pricing of client care programs. Sample programs, sales tools, templates, and marketing programs will be presented so you are ready to start selling client care programs immediately. Topics include: • Creating and structuring a client care program around your current business • Processes for implementing and rolling out a client care program • Understanding how to effectively price service client care programs • Sales strategies and plans to sell client care programs • Training sales staff on how to sell client care programs • Legal implications • Resources needed to sell client care programs to customers (marketing collateral and approaches)

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Remote System Access: Methods, Security & Best Practices Learning Lab

October 14, 2015

8:00 AM – 12:00 PM

$375

CEU: 4

Repeat service calls cost time and money. With remote access capability and remote programming of control systems, these calls will no longer drain your resources. This class offers a hands-on approach to learning about the different methods of remote access available today, as well as proper implementation techniques. Learn about configuration, troubleshooting of remote access systems, and port forwarding and translation. Before attending this class, students should have a working knowledge of IP addressing and subnetting, basic router configuration and port forwarding, how to troubleshoot using basic CLI commands, IP device configuration (change addresses, gateways, subnets, ports), and WAN/LAN basic routing principles.

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Remote System Access: Methods, Security & Best Practices Learning Lab

October 16, 2015

8:30 AM – 12:30 PM

$375

CEU: 4

Repeat service calls cost time and money. With remote access capability and remote programming of control systems, these calls will no longer drain your resources. This class offers a hands-on approach to learning about the different methods of remote access available today, as well as proper implementation techniques. Learn about configuration, troubleshooting of remote access systems, and port forwarding and translation. Before attending this class, students should have a working knowledge of IP addressing and subnetting, basic router configuration and port forwarding, how to troubleshoot using basic CLI commands, IP device configuration (change addresses, gateways, subnets, ports), and WAN/LAN basic routing principles.

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Create a Client Care Plan for Your Business & Generate Recurring Revenue Workshop

October 15, 2015

3:30 PM – 05:30 PM

$225

CEU: 2

If you’re sold on recurring monthly revenue, but can’t quite work through the concepts of creating a preventive service plan for your business, then this workshop is for you! This two-hour session will feature real-life examples, group and individual collaboration, and plenty of opportunity and guidance to actively work on generating a service plan for your business. By the end of this course you will have the basic framework, including pricing, proposals, and a sales and marketing strategy to launch the plan when you return to your office!

Dedicated Ihiji sessions on RMR, remote managed services and business operations

NEW! Run your service and support business on Ihiji ServiceManager
THURS: 2:00 PM-2:45 PM  AND SAT: 12:00-12:45

CATEGORY: BUSINESS

FREE

Ihiji Service Manager is the newest SaaS solution from Ihiji, the company which has been delivering the industry’s leading remote managed services tools for over 6 years. This new solution is designed specifically to help these integrators take their service and support business to the next level. Regardless of whether service plans for your clients are something new to your organization or if it is something you have done for years, Ihiji ServiceManager will make it all work more smoothly. As an integral component in your business process, custom integrators of all sizes will gain value from features including RMR service billing, project and site documentation, client and prospect service plan creation, support ticketing and integration with Ihiji Invision. Together, this comprehensive system will become your Service Operations Center (SOC), helping you to consolidate multiple support systems into one. Get a deep dive on this new toolset and learn how you can easily get it deployed today for all of your Technicians, sales people, remote networking champions and even your accounts receivable department.

Ihiji Invision Tech Training. LIVE!
THURS: 2:50-3:30

CATEGORY: TECHNICAL

FREE

DESCRIPTION:
Since 2009, Ihiji Invision has been the industry’s go-to solution when it comes to remote monitoring, device diagnosis, ISP speed tests and remote issue resolution, helping integrators around the world to reduce their truck rolls, add new revenue and keep their clients absolutely giddy with satisfaction.
Remote managed services are the goods and the tool to deliver them is Ihiji Invision. In this session for existing Ihiji dealers only, your Support Technicians will get the know how to set-up and manage your client sites to help you gain the most value from Invision for your business. Book this today, because it will fill up.

Strengthen your business with recurring monthly revenue (RMR)
SAT: 12:50-1:30

CATEGORY: BUSINESS

FREE

DESCRIPTION:

Network connectivity embedded in devices integrators have been installing for years is now a standard feature. Understand what kinds of systems, business processes, marketing, sales and business champions are necessary to help ensure a successful recurring revenue business.
Not only does this add value to clients who use these devices, but it also represents an unprecedented opportunity for the integrator to sell an entirely new service. Ranging from basic network monitoring to full “white glove” service, not only are these products profitable, but they can also help to make your existing support organization even more efficient and effective.

 

 

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