Reduce service costs, get recurring revenue, keep clients happy
Ihiji is the foundation of your service operations center. Your technicians can remotely monitor the status of all of your clients’ networks and IP devices. The customized dashboard shows all Ihiji connected networks you are managing. Red, yellow or green status indicators make it simple.
Receive an email, an SMS text or even create a connection with your call ticket system. Specify which network and device errors will prompt your technicians to receive an immediate alert: Identify issues even before your customer notices a problem.
You take a support call from one of your clients who is complaining that their movie streaming service keeps buffering and pausing. Would you know the source of the problem while on the phone with them? Is it networking hardware, any one of the many IP-enabled devices or maybe it is a problem with the ISP?
Secure remote access lets you troubleshoot with the customer over the phone so you can know exactly what is causing the problem. You just saved a truck roll. Even when a truck roll is unavoidable, you will know ahead of time exactly which Tech and which parts to send and how long the service will take.
When you connect Ihiji, you can monitor anything on the network with an IP address. For many of these devices, Ihiji will also let you tunnel into each of the device manufacturer’s control panel or portal. You can reboot a device, power cycle specific ports and reconfigure specific device settings. User access to all of the many devices you are managing can now be handled through a single user login. This is a great user management practice, especially if you have multiple technicians with login credentials.
Secure & Simple Remote Network Access
Today’s systems are more complex than ever. The Ihiji low-cost remote network management solution ensures that you don’t waste valuable time and money troubleshooting and supporting problems that can be resolved more efficiently and cost-effectively through your browser
Ihiji Network Appliance
The secure Ihiji remote network management solution requires that a low-cost hardware appliance be purchased and connected to each of your client networks in order to gain access to the remote management services. The ihiji appliance replaces the need to install expensive servers at each client site.
Ihiji Invision Cloud Based Service
The Ihiji Invision portal is a subscription based service which is purchased for each of your client’s networks, giving you access to all of the remote network management functionality. You can have the power of this tool for less than the cost of a single truck roll.
Sales Best Practice
Simply include an appliance as part of your network package. Pricing for the service and setup will vary depending on the size and complexity of the network but start at a price point that is affordable for your average commercial-grade network deployment.
Reduce service costs, get recurring revenue, increase client satisfaction.
Is your integration business suffering from high support costs and an absence of recurring revenue opportunities? These webcasts will give you latest best practices for how to earn RMR.
Exclusive webcast for Ihiji dealers only. If you're new to Ihiji or just need a refresher on all of our latest features, this live training will help. When you finish, you will better understand the benefits gained by using Ihiji.
Carefully constructed by Ihiji to encourage best practices and provide a greater understanding and deeper knowledge of networking, the series will guide integrators and resellers through all caveats of the network
Ihiji has partnerships with a number of great IoT device manufacturers and regularly shares best practices and network and device management know-how.
Ihiji Takes Unique Approach To Conveying Client Value of Remote Systems Management and Service Plans with New Client Facing...
As an Ihiji VIP, Russound Makes it Easy for Customers to Identify and Solve Potential Issues Before They Hatch,...
Six years in the making, Ihiji becomes the first in the industry to integrate with Savant controllers AUSTIN, TX,...
Hint – it’s not what you think … I’ve been personally involved with recurring revenue around the smart home...
Full article written by Evan Marty of Ihiji was originally published in Residential Systems Magazine in April 2017 This system sucks!” Those...
Our goal at Ihiji is to provide services, solutions, and knowledge to help dealers create customers for life. How...
Ihiji takes home the gold in CE Pro Quest for Quality Awards in completely new category Austin, TX (April...
New York-based Cyber Technologies streamlines trouble ticket tracking, simplifies billing, and enhances customer service using Ihiji Invision and ServiceManager. “We’ve...
Full article written by Ihiji’s Michael Maniscalco was originally published in Technology Integrator Magazine in March 2017 Duct tape will fix...
Originally Published in CE Pro Magazine in February 2017 and written by Michael Maniscalco of Ihiji “Food, water, shelter,...
