ihiji invision: the award-winning remote monitoring solution

Presenting ihiji’s award-winning remote monitoring and support solution invision. invision allows you to increase system reliability, streamline service operations, create satisfied lifelong customers, and drive profits higher.

Using ihiji’s invision, you can receive alerts for equipment malfunctions, diagnose issues, and repair problems remotely, making it easier than ever to manage your customers’ installations and maintain the most reliable systems possible.

invision is the only monitoring and support solution built specifically for the residential custom electronic systems integration industry. Other integrators have called invision “fantastic,” “much needed,” “brilliant” and “simple” — now it’s time to see it for yourself. How will you describe invision?

Click here to learn more about how ihiji’s invision solution works for you.

ihiji presents invision, a new and ““ solution that will change how you do business

invision is a hosted-web solution that provides a secure gateway for dealers to remotely monitor, service and maintain all aspects of each client’s in-home electronic systems, including but not limited to, entertainment, network, HVAC and lighting systems.

invision is the only monitoring solution built specifically for the custom electronic systems integration industry.  invision is a powerful and comprehensive tool that is both easy to use and configure.  This product will benefit both the end-user and the dealer by decreasing downtime and increasing profitability.

*Quotes from actual residential integrators

a dealer’s traditional service model

As home automation becomes more complex the problems and headaches associated with the systems become more common.  The many components required for today’s complex home automation systems, as well as the intricacies of each part, create hundreds of possible points of failure.  invision was created specifically to improve the costly break-fix model.

Traditional break-fix model:

• Receive a phone call from the end-user
• Roll a truck
• Troubleshoot the system
• Identify the problem
• Additional trips are oftentimes necessary
• Often expensive, time consuming, and frustrating for all involved

now you can. . . know before you go

invision changes the model of  the typical home automation dealer by creating a proactive system for maintaining and monitoring end-user systems.  The invision system continuously monitors each component, detecting minor issues and potentially critical errors.  This helps to eliminate problems before they lead to major outages, often times before the end user knows there is any trouble at all.

The invision model:

• invision monitors all end-user systems 24×7
• Receive SMS or email alerts when a problem arises
• Fix the problem remotely
• If needed, roll a truck knowing the issue
• Save time and money

remote monitoring. . . simple, flexible, and robust

invision is a proactive solution that offers dealers a tremendous opportunity to create a recurring revenue stream, while at the same time, improving client satisfaction.  ihiji’s solution brings a high-value service to dealers enabling them to approach new and existing clients with a groundbreaking system as part of their service contract.

Benefits of invision:

• Proactive approach to customer service
• Recurring revenue stream
• Ability to troubleshoot without rolling a truck
• Increase productivity
• More reliable systems
• Improve customer satisfaction
• Faster service-call turnaround
• Confidence that all systems are functioning optimally