Monitor

Ihiji is the foundation of your service operations center. Your technicians can remotely monitor the status of all of your clients’ networks and IP devices.  The customized dashboard shows all Ihiji connected networks you are managing. Red, yellow or green status indicators make it simple.

Proactive Alerts

Receive an email, an SMS text or even create a connection with your call ticket system. Specify which network and device errors will prompt your technicians to receive an immediate alert: Identify issues even before your customer notices a problem.

Diagnose Issues From Your Browser

You take a support call from one of your clients who is complaining that their movie streaming service keeps buffering and pausing. Would you know the source of the problem while on the phone with them? Is it networking hardware, any one of the many IP-enabled devices or maybe it is a problem with the ISP?

Secure remote access lets you troubleshoot with the customer over the phone so you can know exactly what is causing the problem. You just saved a truck roll. Even when a truck roll is unavoidable, you will know ahead of time exactly which Tech and which parts to send and how long the service will take.

Reboot. Reconfigure. Resolve.

When you connect Ihiji, you can monitor anything on the network with an IP address. For many of these devices, Ihiji will also let you tunnel into each of the device manufacturer’s control panel or portal. You can reboot a device, power cycle specific ports and reconfigure specific device settings. User access to all of the many devices you are managing can now be handled through a single user login. This is a great user management practice, especially if you have multiple technicians with login credentials.